Veterinary Reception, Client Care, Tri Lake Animal Hospital and Referral Centre

VCA; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary service provider is seeking a full-time Client Care Representative in Kelowna. This role focuses on delivering exceptional customer service, managing appointments, and ensuring a welcoming environment for clients and their pets. Join a caring team dedicated to making a difference in the lives of pets and their families.

Benefits

Employer-matched (5%) group RRSP plan

Wellness, sick, and vacation days

Career development opportunities

Referral bonuses

Wellness apps and virtual healthcare

Community involvement opportunities

Shopping discounts and other perks

Qualifications

• Willingness to learn about veterinary services and assist staff as needed.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Answer multi-line phone systems and manage email correspondence.
• Handle invoicing, billing, and process payments.

Skills

Customer Service

Organizational Skills

Job description

Job Title: Client Care Representative

Tri Lake Animal Hospital and Referral Centre is seeking a full-time, customer service-focused Client Care Representative to join our team. This role involves responsibilities that contribute to the smooth and effective daily operation of the hospital. Your main goal is to ensure our clients and their pets feel welcomed, cared for, and appreciated. Key responsibilities include:

1. Create a warm and welcoming environment for patients and pet parents
2. Answer multi-line phone systems, track, and book appointments effectively
3. Make outbound calls for follow-ups and future appointments
4. Manage email correspondence with clients, referring veterinarians, and internal messages
5. Admit and discharge pet patients
6. Handle invoicing, billing, creating estimates, explaining fees, obtaining confirmation, and processing payments
7. Schedule appointments
8. Provide excellent customer service, making clients feel at ease
9. Maintain strong organizational skills
10. Perform general housekeeping duties, including cleaning reception and pet holding areas
11. Willingness to learn about veterinary services, medical procedures, and assist staff as needed

Compensation: $ to $ per hour. The rate varies depending on location and other factors.

What VCA Canada Offers

Join us and make a difference in the lives of pets and their families! We offer a diverse experience across our network, a community feel, and a caring culture. We value wellness and appreciation, provide competitive wages and benefits, including:

• Employer-matched (5%) group RRSP plan
• Wellness, sick, and vacation days
• Career development opportunities
• Referral bonuses
• Wellness apps and virtual healthcare
• Community involvement opportunities
• Shopping discounts and other perks

Application process: Contact Wally Shishakly, Assistant General Manager, for more information or click 'Apply Now'.

Click “Apply Now”

VCA Canada is committed to diversity and inclusion. If assistance is needed, please inform us. Current employees should apply via our internal career site through Workday.