Veterinary Reception, Client Care, Tri Lake Animal Hospital and Referral Centre

VCA Animal Hospitals; Post Falls (ID); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a caring and customer-focused team as a Client Care Representative at a leading veterinary hospital. In this full-time role, you'll create a welcoming atmosphere for clients and their pets while managing appointments and providing excellent customer service. With competitive wages and a culture that values wellness and appreciation, this position offers opportunities for career growth and personal development. Be part of a community that cares for animals and their owners, ensuring they feel valued and supported every step of the way.

Benefits

Wellness Days

Sick Days

Vacation Time

Annual Uniform Allowance

Referral Bonus Rewards

Pet Care Discounts

Access to Wellness Apps

Employer-matched RRSP Plan

Qualifications

• Strong customer service skills to ensure a welcoming environment.
• Ability to manage appointments and handle multi-line phone systems.

Responsibilities

• Create a warm and welcoming environment for clients and pets.
• Manage phone calls, appointments, and billing processes.
• Assist veterinary staff and maintain cleanliness in reception areas.

Skills

Customer Service

Organizational Skills

Communication Skills

Multi-line Phone System

Education

High School Diploma

Job description

Veterinary Reception, Client Care

Lake Country, BC (north of Kelowna)

Tri Lake Animal Hospital and Referral Centre is currently seeking a full-time, customer service-focused Client Care Representative to join our team. This role involves responsibilities that contribute to the smooth daily operation of the hospital, with a primary focus on ensuring our clients and their pets feel welcomed, cared for, and valued. Additional responsibilities include:

• Create a warm and welcoming environment for patients and pet parents
• Answering a multi-line phone system, tracking, and booking appointments effectively
• Making outbound calls for follow-up and future appointment bookings
• Managing email correspondence with clients, referring veterinarians, and internal messages
• Admitting and discharging pet patients
• Invoicing, billing, creating estimates, explaining fees, and processing payments
• Scheduling appointments
• Providing excellent customer service and creating a welcoming atmosphere
• Maintaining strong organizational skills
• Performing general housekeeping duties to ensure cleanliness of reception, pet holding, and common areas
• Willingness to learn about veterinary services, medical procedures, and assist veterinary staff as needed

Compensation: $18.00 to $21.00 per hour, depending on location and experience.

What VCA Canada Offers:

• A caring culture emphasizing wellness and appreciation
• Competitive wages and benefits
• Employer-matched (5%) group RRSP plan
• Wellness days, sick days, and vacation time
• Annual uniform allowance
• Opportunities for career growth
• Referral bonus rewards
• Access to wellness apps and virtual healthcare services
• Community involvement through VCA initiatives
• Pet care discounts and other perks

Contact: Wally Shishakly, Assistant General Manager, [e-mail]

Apply now or for more information, contact us via email or visit our careers page.

VCA Canada is committed to diversity and inclusion. We are an equal opportunity employer. Please let us know if you need assistance during the application process.

Current employees should apply through our internal career site via Workday.