Veterinary Reception, Client Care, Toronto Veterinary Emergency Hospital (Part-time)

VCA Animal Hospitals; Toronto; On-site; CAD 25,000 - 34,000; Part time

Benefits offered by this job

RRSP Employer Group Match (5%)

Paid time off for CE, vacation, sick,

Annual CE Allowance

Uniform allowance

Mental health resources

Job summary

Toronto Veterinary Emergency Hospital is seeking a part-time Veterinary Receptionist, Client Care Coordinator in Toronto, Ontario. You will warmly welcome clients, manage communications, and coordinate appointments while supporting the clinical team in a fast-paced setting.

Ideal candidates bring outstanding customer service, empathy, and a genuine interest in veterinary medicine, with prior front desk or hospital experience welcome.

Qualifications

• Exceptional customer service and empathy under pressure.
• Strong multi-tasking with attention to detail.
• Interest in veterinary medicine and hands-on learning.

Responsibilities

• Greeting patients and pet parents with empathy.
• Answering multi-line phones and managing emails.
• Booking visits, follow-ups, and outbound calls.
• Guiding pet owners through invoicing and payments.
• Maintaining a clean reception area.
• Assisting veterinary staff with treatments and procedures.

Skills

Customer service

Empathy

Multi-tasking

Clinical curiosity

Job description

Veterinary Receptionist, Client Care

Location: Scarborough, ON

Employment Type: Part-time

Job Status: Existing

Compensation: $17.85 to $25.00 per hour, depending on experience and skills

At Toronto Veterinary Emergency Hospital, we welcome a Veterinary Receptionist, Client Care Coordinator to join our team part-time in Toronto, Ontario. If you are organized, compassionate, and love helping people and pets alike, we would love to welcome you! In this vital role, you will be the heartbeat of our hospital, helping to make our clients feel deeply valued, comforted, and cared for from the moment they walk through our doors

What You Will Do

• Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.
• Managing Hospital Communication: Serving as our front-line voice by answering multi-line phones and managing client and referring veterinarian emails.
• Coordinating Appointments: Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• Handling Financial Transactions: Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.
• Maintaining a Comforting Space: Keeping our reception lobby and common areas clean, tidy, and welcoming for both pets and their families.
• Supporting Our Clinical Team: Assisting our veterinary staff with treatments and tasks while eagerly learning new medical office procedures and veterinary skills.

What You Bring

• Exceptional customer service skills with a natural ability to show empathy, comfort, and patience under pressure.
• Outstanding multi-tasking skills, a keen eye for detail, and a strong sense of reliability.
• A genuine curiosity and enthusiasm for veterinary medicine and a desire to learn hands-on clinical support skills.
• Prior hospitality front desk, medical receptionist, or animal hospital/shelter experience is welcome.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally,we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.Most recently, we received 2026 Great Place to Work® Certification™ Canada.

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