Veterinary ER Operations Manager

VCA Animal Hospitals, Inc; Calgary; On-site; CAD 110,000 - 140,000; Full time

Job summary

Western Veterinary Specialist and Emergency Centre in Calgary, Alberta is seeking an experienced ER Manager for a full-time, permanent role. Reporting to the General Manager, you will collaborate with the Medical Director and hospital leaders to support communication, corporate initiatives, and staff guidance to ensure efficient operations and exceptional patient care.

You will drive people management, scheduling, budgeting and change initiatives while balancing clinical excellence with

Qualifications

• Minimum 3 years managing multidisciplinary teams in a medical or hospital environment.
• Experience managing budgets, monitoring expenses, and resource utilization.
• Adaptability to a fast-paced environment with competing priorities.
• Leadership experience with coaching and developing staff.
• Excellent communication to diverse audiences.

Responsibilities

• Support the General Manager in all aspects of operations: people, recruitment, finance, capital expenditures, inventory and special projects
• Oversee the department to ensure efficient workflow, high standards of patient care and excellent client service
• Prepare for and lead change management initiatives, driving positive change while thoughtfully balancing people, operational, and financial impacts
• Lead, coach and support your team on scheduling, training and performance management
• Monitor labour utilization, productivity and scheduling to ensure appropriate staffing levels and cost control
• Manage department budgets, track expenses and support financial performance

Skills

People leadership

Financial management

Adaptability

Communication

Team development

Job description

Western Veterinary Specialist and Emergency Centre in Calgary, Alberta is seeking an experienced ER Manager for a full-time, permanent role. Reporting to the General Manager, you will collaborate with the Medical Director and hospital leaders to support communication, corporate initiatives, and staff guidance to ensure efficient operations and exceptional patient care.

You will drive people management, scheduling, budgeting and change initiatives while balancing clinical excellence with