Veterinary Client Service Representative

Ethos Veterinary Health; Dartmouth; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Relocation Reimbursement!

CE Allowance + Uniform Allowance

Paid Time Off & Sick Time

Shift & Holiday Premiums

Medical/Dental/Vision

RRSP with employer match

Disability & Life Insurance

Job summary

MVESC in Dartmouth, Nova Scotia, is hiring a full-time Veterinary Client Service Representative to join our emergency and specialty hospital. You will welcome clients, manage a multi-line phone system, and support veterinarians with accuracy and empathy.

Ideal candidates have veterinary hospital experience, excellent English, strong communication and organization, and the ability to thrive in a fast-paced environment.

Qualifications

• Previous experience in a veterinary hospital strongly preferred.
• Emergency veterinary experience is an asset.
• Fluent English speaking and reading skills required.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion.
• Deliver an exceptional client experience from arrival through discharge.
• Answer and manage a multi-line phone system while prioritizing urgent situations.
• Provide clients with timely updates regarding patient status and expected wait times.
• Prepare treatment estimates and accurately process payments.
• Assist with patient admissions, discharges, and medical record documentation.
• Maintain accurate client records using the hospital's electronic medical record system.
• Support veterinarians and veterinary teams through effective communication and coordination.
• Maintain a clean, organized, and welcoming hospital environment.
• Perform additional administrative and client service responsibilities as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

EMR software

English fluency

Tools

EMR software

Job description

Veterinary Client Service Representative | $19–$25/hour

Location: Dartmouth, Nova Scotia

Schedule: Full-Time | Three 12-hour shifts per week

Compensation: $19.00–$25.00/hour based on experience, skills, and assessment

Maritime Veterinary Emergency + Specialty Centre (MVESC) is hiring a full-time Veterinary Client Service Representative to join our Emergency & Specialty animal hospital in Dartmouth, Nova Scotia. This role is ideal for a compassionate, organized professional who enjoys helping pets, supporting families, and working closely with veterinary teams in a fast-paced hospital environment.

As a Client Service Representative at MVESC, you’ll play an important role in creating an exceptional client experience while supporting a growing specialty and emergency veterinary team.

Compensation

• $19.00–$25.00 per hour, based on experience, skills, and assessment

Full-Time Benefits

• Relocation Reimbursement!
• Opportunities for career advancement and continuing education
• Supportive work culture fostering collaboration and growth
• CE Allowance + Uniform Allowance
• Paid Time Off & Sick Time
• Shift & Holiday Premiums
• Medical/Dental/Vision
• RRSP with employer match
• Disability & Life Insurance

Schedule

• Three 12-hour shifts per week
• Weekday shifts: 5:00 p.m. – 8:00 a.m.
• Weekend coverage: Friday 5:00 p.m. – Monday 8:00 a.m.
• Includes a combination of day, evening, and overnight shifts
• Flexibility to support hospital scheduling needs

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion
• Deliver an exceptional client experience from arrival through discharge
• Answer and manage a multi-line phone system while prioritizing urgent situations
• Provide clients with timely updates regarding patient status and expected wait times
• Prepare treatment estimates and accurately process payments
• Assist with patient admissions, discharges, and medical record documentation
• Maintain accurate client records using the hospital's electronic medical record system
• Support veterinarians and veterinary teams through effective communication and coordination
• Maintain a clean, organized, and welcoming hospital environment
• Perform additional administrative and client service responsibilities as needed

Qualifications

• Previous experience in a veterinary hospital strongly preferred
• Emergency veterinary experience is an asset
• Passion for delivering exceptional customer service in a client-facing role
• Strong communication, organizational, and multitasking skills
• Calm, compassionate, and professional demeanor during high-pressure situations
• Comfortable working in a fast-paced emergency and specialty environment
• Experience using electronic medical record systems is preferred
• Fluent English speaking and reading skills required

About MVESC

Located in Dartmouth, Nova Scotia, MVESC's 24,000-square-foot hospital is setting a new standard for emergency and specialty veterinary medicine throughout Atlantic Canada.

Our mission is to deliver the highest standard of compassionate, comprehensive, and advanced veterinary emergency and specialty care to our animal companions.

A New Standard Of Care In Atlantic Canada Featuring

• 24/7 Emergency & Critical Care, Surgery, Internal Medicine, Exotics, Acupuncture, Rehabilitation, Chiropractic, and Cardiology
• Four Surgical Suites, ICU, Endoscopy, and Ultrasound
• On-site Rehabilitation Suite with Underwater Treadmill
• GE Revolution EVO 128-Slice CT Scanner
• Siemens Espree 1.5 Tesla MRI

Why Join MVESC?

• Work in a state-of-the-art specialty and emergency hospital
• Join a collaborative team that values your ideas and expertise
• Help shape the future of a growing Surgery service
• Expand your skills in anesthesia, specialty medicine, and advanced patient care
• Build a rewarding career while enjoying Nova Scotia's exceptional quality of life

Surrounding Areas

MVESC attracts talented Veterinary Technicians from throughout Nova Scotia and Atlantic Canada, including:

• Halifax, NS & Dartmouth, NS
• Bedford, NS & Sackville, NS
• Cole Harbour, NS & Eastern Passage, NS
• Timberlea, NS & Fall River, NS
• Tantallon, NS & Truro, NS
• New Glasgow, NS & Kentville, NS
• Bridgewater, NS & Moncton, NB
• Fredericton, NB & Saint John, NB
• Charlottetown, PEI

Considering Relocating?

Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.