Veterinary Assistant, Receptionist, East Hants Animal Hospital

VCA Animal Hospitals; Elmsdale; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Wellness program

RRSP employer match

Uniform allowance

Career development opportunities

Pet care discounts

Referral bonuses

Job summary

East Hants Animal Hospital in Elmsdale, NS, is seeking an experienced Veterinary Assistant, Receptionist to support both client services and hands-on veterinary tasks. The role includes greeting pet parents, managing calls and emails, booking and following up on appointments, admitting and discharging patients, handling invoicing, and assisting the veterinary team.

The successful candidate will have client services experience, a friendly demeanor, and a love for small animals.

Qualifications

• Experience in client services or veterinary exposure is ideal.
• Excellent customer service and a welcoming environment.
• VA or VOA certificate is an asset.
• Love for small companion animals.

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents.
• Answer a multiline phone system and book appointments effectively.
• Place outbound calls for follow-up and future bookings.
• Respond to and manage email correspondence with clients and staff.
• Admit and discharge pet patients.
• Invoicing and payment processing.
• Schedule appointments and assist veterinary staff.
• Perform animal restraint and maintain cleanliness of reception areas.

Skills

Customer service

Phone handling

Appointment scheduling

Empathy

Education

Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) certificate

Job description

Veterinary Assistant, Receptionist

Location: Elmsdale, NS

East Hants Animal Hospital is currently welcoming an experienced Veterinary Assistant, Receptionist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to fulfill a dual support role for the hospital, helping clients and their pets feel welcomed while working hands‑on with the Veterinary and Technician teams.

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents.
• Answer a multiline phone system and track and book appointments effectively.
• Place outbound calls to pet parents for follow‑up and future appointment bookings.
• Respond to and manage email correspondence with clients, referring veterinarians, and internal office messages.
• Admit and discharge pet patients.
• Invoicing/billing: create estimates, obtain pet owner confirmation, and process payments.
• Schedule appointments.
• Assist the Veterinary staff with various tasks and treatments.
• Perform animal restraint.
• Maintain housekeeping duties; ensure cleanliness of the reception area, pet holding areas, exam rooms, and treatment areas.
• Shift‑share at other VCA hospital locations may be required.

Qualifications

• Previous client services experience and/or Veterinary industry exposure is ideal.
• Excellent customer service skills with a real aptitude for putting people at ease and creating a welcoming environment.
• Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset.
• A love for all small companion animals.

Benefits

• A caring culture of Wellness and Appreciation!
• Competitive wages and benefits!
• RRSP Employer Group Match Program!
• Annual uniform allowance.
• Exceptional career development: there is room to grow here.
• Employee Assistance Program.
• Referral Bonus Rewards.
• Opportunities to give back in your community through VCA initiatives.
• Generous personal pet care discounts.
• Extra perks such as shopping discounts and wellness apps.