Veterinary Assistant

Mohawk-Animal-Clinic; Hamilton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition support

Referral bonus program

Extended health care

Dental coverage

Pet discounts

Uniform allowance

Vacation / paid time off

Job summary

Mohawk Animal Clinic in Hamilton, Ontario is seeking a Veterinary Assistant to join our three-doctor practice. You’ll assist the medical team, interact with clients, and help ensure a smooth patient experience across dentistry, surgery, and urgent care.

We offer a supportive, team-first environment, flexible scheduling with three- to four-day weeks and rotating Saturdays. Experience in a veterinary setting is preferred, with opportunities for ongoing training and career growth.

Qualifications

• Previous veterinary receptionist or Veterinary Assistant experience is an asset.
• Strong customer service and client communication skills.
• Confidence with patient handling and basic veterinary skills or willingness to learn.

Responsibilities

• Assist veterinarians and technicians during exams, treatments, and procedures.
• Safely handle patients and support the medical team.
• Answer phones, route calls, and respond to voicemails promptly.
• Make outbound communications to confirm appointments and follow up on care.
• Collect payments, review estimates, and discuss services with clients.
• Educate clients on care, medications, and discharge instructions.
• Coordinate patient care plans and prioritize urgent cases.
• Maintain organized medical records and scheduling.

Skills

Veterinary receptionist experience

Veterinary assistant experience

Job description

Who we are:

Mohawk Animal Clinic is looking for a Veterinary Assistant!

Position Details

Role: Veterinary AssistantStatus: Full-timeSalary: Negotiable and based on experienceSchedule: Three- to four-day work weeks with rotating Saturday shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, retirement savings support, and financial wellness benefitsWellness & Peace of Mind: Comprehensive health and wellness benefits, paid time off, and employee pet care discountsProfessional Growth & Recognition: Continuing education support, professional development opportunities, mentorship, and ongoing trainingLifestyle Perks You'll Appreciate: Three- to four-day work weeks, rotating Saturdays, flexible scheduling, and a positive clinic culture that supports a healthy work-life balance

Looking for a Veterinary Assistant role where you can use your skills, keep learning, and be part of a team that genuinely supports one another?

At Mohawk Animal Clinic, we're proud of the medicine we practice — and we're just as proud of the team that makes it happen. We're a three-doctor small animal hospital in Hamilton, Ontario, offering a wide variety of cases, including dentistry, surgery, and same-day urgent care appointments.

We're looking for a Veterinary Assistant who enjoys being involved in both patient care and client service. From assisting our medical team to helping clients navigate appointments, recommendations, and follow-up care, you'll have the opportunity to make an impact throughout the entire patient experience.

Most importantly, you'll join a clinic where teamwork isn't just something we talk about. We help each other, share the wins, tackle challenges together, and keep things positive — even on the busy days.

Why You'll Love It Here

• A supportive team that genuinely helps each other — no egos, no drama
• A "better together" culture where wins are shared and challenges aren't faced alone
• Leaders who listen, value your ideas, and appreciate your contributions
• A three-doctor practice offering a varied and engaging caseload
• Exposure to dentistry, surgery, and same-day urgent care appointments
• Predictable scheduling and respect for your time
• Three- to four-day work weeks
• Rotating Saturdays so you still get your weekends
• Flexibility when life happens
• Mentorship and training to help you continue building your skills
• Opportunities to contribute to both patient care and the client experience
• A positive workplace where your growth and contributions matter

What You'll Do

• Assist veterinarians and veterinary technicians during exams, treatments, and procedures
• Safely and compassionately handle patients while supporting the medical team
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Make outbound calls, texts, and emails to confirm appointments and follow up on care
• Check patients in and out and maintain accurate client and patient informationCollect payments, process invoices, and review estimates with clients
• Communicate hospital policies, pricing, and service information clearly
• Manage medical record requests, reminders, and basic administrative tasks
• Help clients schedule recommended services, rechecks, and follow-up appointments
• Educate clients on patient care, medications, discharge instructions, and preventive care
• Collaborate with veterinarians and technicians to coordinate patient care plans and timing
• Help identify scheduling needs and appropriately prioritize urgent cases
• Maintain clear communication between clients and the medical team
• Support an organized and efficient hospital workflow
• Jump in wherever needed to support your teammates and patients

What You'll Bring

• Previous veterinary receptionist or Veterinary Assistant experience is an asset
• Confidence with patient handling and basic veterinary technical skills, or a willingness to learn
• Strong customer service and client communication skills
• Experience collecting payments, reviewing estimates, and discussing services with clients
• The ability to collaborate closely with veterinarians and veterinary technicians
• A positive, dependable, and team-first approach
• Strong time-management and organizational skills
• The ability to multitask and stay organized during busy days
• Experience with ezyVet practice management software is an asset
• A focus on building positive, long-term relationships with clients
• Comfort communicating with clients by phone, text, email, and in person
• Confidence educating clients about next steps, preventive care, and recommended services
• The ability to prioritize scheduling needs and recognize urgent situations
• A desire to continue learning and developing your veterinary skills
• Flexibility, initiative, and a willingness to help wherever needed

The Extras You'll Actually Feel

At Mohawk Animal Clinic, you'll have the opportunity to be involved in more than one part of the patient experience. You'll work alongside our medical team during appointments and procedures while also helping clients understand recommendations, coordinate care, and feel supported throughout their visit.

Our varied caseload means there's always something new to learn. With dentistry, surgery, general practice, and same-day urgent care appointments, you'll have opportunities to build your knowledge and strengthen your skills while working alongside an experienced team.

Just as importantly, we believe work should fit into your life — not consume it. Predictable scheduling, three- to four-day work weeks, rotating Saturdays, and flexibility when life happens are all part of creating a workplace where our team can build rewarding veterinary careers while still having time for the things that matter outside the clinic.

Benefits You Can't Beat

Financial Benefits:

• A flexible approach to compensation that will reflect your skillset and future performance
• Tuition Support Program
• Referral bonus program

Wellness Benefits:

• Extended Health Care (including vision) and dental coverage
• Supplemental insurance, including disability and life insurance
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits:

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• State license reimbursement
• VTNE exam fee reimbursement
• Continuing education allowance
• Uniform allowance
• Access to our VetCor Techlife Facebook group, including thousands of veterinary technicians company-wide

Lifestyle Benefits

• Ten paid holidays
• Employee Assistance Program

Diversity, equity, inclusion, and belonging are core values at Mohawk Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.