Veterans SOAR Representative - Veterans Claims Representative / Full-time, Day Shift

Minnesota Direct Care and Treatment; Saint-Paul; Hybrid; CAD 76,000 - 110,000; Full time

Job summary

Minnesota Department of Veterans Affairs is seeking a Veterans SOAR Representative in St. Paul to support veterans under the SOAR program by interviewing claimants, researching eligibility, documenting decisions, and assisting with hearings.

This full-time position requires two years of relevant experience, willingness to travel up to 50%, and eligibility to work in Minnesota. Telework is eligible with in-person work at least 50% of days each month; excellent benefits accompany this role.

Qualifications

• Two (2) years of experience in at least three (3) of the following areas relevant to Veterans / Military benefits, Veterans programs, or disability/medical claims.
• Ability to travel at least 50% of the time.
• Residence in the State of Minnesota, Citizenship in the United States, and Veteran status as defined in Minnesota statutes.

Skills

Interviewing claimants

Investigating/researching claims

Advocating/recommending disposition of

Approving claims

Documenting decisions

Interpreting/applying guidelines

Providing technical assistance

Presenting at hearings/conferences

Job description

Working Title: Veterans SOAR Representative

Job Class: Veterans Claims Representative

Agency: Minnesota Department of Veterans Affairs

• Job ID: 93689
• Location: St. Paul
• Telework Eligible: Yes - Please note this position is telework eligible and required to work in-person for at least 50% of scheduled workdays each month.
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/14/2026
• Closing Date: 09/28/2026
• Hiring Agency/Seniority Unit: Veterans Affairs Dept / Veterans Affairs-MAPE
• Division/Unit: Department of Veterans Affairs / Veteran SOAR
• Work Shift/Work Hours: Day Shift / 8:00 am - 4:30 pm
• Days of Work: Monday - Friday
• Travel Required: Yes - 50% of the time
• Salary Range: $26.12 - $37.91 / hourly; $54,539 - $79,156 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

This job posting was previously posted. If you have already applied, you do not need to reapply unless you wish to add additional information to your application/resume.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Please see a message from Minnesota Department of Veterans Affairs Commissioner, Brad Lindsay. Select Link

To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below, and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Minimum Qualifications

Two (2) years of experience in at least three (3) of the following areas relevant to Veterans / Military benefits, Veterans programs, or disability/medical claims:

• Interviewing claimants
• Investigating/researching claims
• Advocating/recommending disposition of claims
• Approving claims
• Documenting decisions
• Interpreting and applying guidelines, rules, laws and/or policies and procedures
• Providing technical assistance
• Presenting at hearings or conferences

AND

• Ability to travel at least 50% of the time

AND

To Be Considered Eligible For Appointment To This Position, As Technical Staff Defined In Minnesota Statutes 196.07, Applicants Must Meet The Following Criteria Defined In Section 196.02

• Residence in the State of Minnesota,
• Citizenship in the United States, and
• Veteran of the armed forces of the United States as defined in section 197.447.

197.447 Veteran, defined: The word "veteran" as used in Minnesota Statutes, except in sections 136F.28, 196.21, and 243.251, means a citizen of the United States or a resident alien who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty, or who has met the minimum active duty requirement as defined by Code of Federal Regulations, title 38, section 3.12a, or who has active military service certified under section 401, Public Law 95-202. The active military service must be certified by the United States Secretary of Defense as active military service and a discharge under honorable conditions must be issued by the Secretary.

Preferred Qualifications

• Claims adjudication experience
• Experience in case management
• Knowledge of Social Security Administration's rules and regulations
• Experience working in the field of homelessness

Additional Requirements

• Applicants will be required to submit an original or certified copy of their DD214 if called for an interview. The hiring process will not be delayed if selected interviewees are unable to produce a DD214.
• Must complete SSI/SSDI Outreach Access and Recovery (SOAR) training prior to completion of the probationary period.
• Applicants selected to interview will be required to complete a writing assessment.
• Employment reference checks will be conducted on finalists. This may include a review of documentation related to job performance and contact with the applicant's former employer(s).
• A Minnesota Department of Human Services (DHS) background check may be conducted on the top finalist(s) for the position(s). When conducted, a finalist must pass the DHS background check.
• Finalists may be required to pass a driver's license check.
• A Tuberculosis (Mantoux) screening (or chest x-ray) is required prior to employment.

Contact

If you have questions about this position, contact Lacey Konkel at [e-mail] or 952-378-5519.

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.