Venue Manager (FOH)

Masonmill; Wilmot; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading venue in the Perth Hills is seeking a Venue Manager (FOH) to oversee front-of-house operations. You will be responsible for crafting exceptional guest experiences, managing a talented team, and ensuring operational excellence. If you are a hospitality professional ready to lead in a stunning venue, apply now!

Qualifications

• Extensive experience in front-of-house and hospitality management.
• Proven leadership, team-building, and staff management.
• Strong customer service passion and financial acumen.

Responsibilities

• Oversee daily front-of-house operations and guest experiences.
• Manage food and beverage services for events and functions.
• Lead, inspire, and mentor front-of-house staff.

Skills

Leadership Excellence

Customer Service

Financial Management

Inventory Management

Problem-Solving

Communication Skills

Job description

Join Our Team as Venue Manager (FOH) at Masonmill!

Are you a seasoned hospitality professional ready to lead in the Perth Hills' picturesque venue? Masonmill is on situated on 10 acres of landscaped gardens offering casual dining in our restaurant, beer garden, and function spaces as well as 18-hole mini golf and a very full wedding season calendar. We're seeking a Venue Manager (FOH) to oversee daily front-of-house operations, craft memorable guest experiences, and lead our service team across all aspect of the customer food and beverage experience.

Responsibilities:

Guest Delight: Create outstanding dining experiences for our guests within the restaurant.

Wedding and Function food and beverage management: Working with our Wedding team we require all aspects of food and beverage oversight, including but not limited to; menu and beverage tastings, on the day management of the service team, problem solving to ensure outstanding customer service and everything in between.

Team Leadership: Lead, inspire, and mentor our front-of-house staff.

Operational Excellence: Ensure smooth daily venue front-of-house operations across multiple areas/function spaces.

Customer Engagement: Build strong guest relationships and loyalty.

Marketing Collaboration: Work with marketing teams to promote and attract guests.

Inventory Control: Monitor inventory, minimizing waste and ensuring variety.

Compliance: Ensure health, safety, and regulatory standards are met.

Problem-Solving: Address challenges promptly, finding effective solutions.

Continuous Improvement: Drive excellence in service through enhancements.

Reporting: Provide regular updates and reports to senior management.

Rostering: Manage Front of house and wedding staff rostering in line with operational needs

Requirements:

Hospitality Expertise: Extensive experience in front-of-house and hospitality management.

Leadership Excellence: Proven leadership, team-building, and staff management.

Guest-Centric: A passion for exceptional customer service and guest satisfaction.

Financial Acumen: Strong financial management and budgeting skills.

Marketing Insight: Understanding of marketing and promotional strategies.

Inventory Expertise: Skill in inventory management and control.

Regulatory Compliance: Familiarity with health, safety, and regulatory standards, Food safety supervision, first aid, RSA and Approved Managers certificates preferred.

Problem-Solving: Ability to tackle challenges with effective solutions.

Continuous Improvement: Commitment to enhancing front-of-house processes.

Communication Skills: Strong communication and interpersonal abilities.

Availability: Flexibility to work evenings, weekends, and holidays as needed.

Ready to lead the way at Masonmill, craft exceptional guest experiences, and thrive in front-of-house operations in a stunning venue?

Apply now to become our Venue Manager (FOH) and be part of the Masonmill journey!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a venue manager? How many years of people management experience do you have? Do you have experience with inventory management? Do you have customer service experience? Have you worked in a role where you were responsible for stock control? Do you have experience preparing work rosters? How much notice are you required to give your current employer?

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