Vendor Compliance Analyst — Data, Disputes & Supply Chain

Groupe ALDO; Montreal (administrative region); On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work options

Employee discounts

On-site perks

Job summary

The ALDO Group is seeking an Associate Analyst to support its compliance program across inbound and outbound supply chain activities in Montreal. You will monitor supplier performance, resolve labeling issues, and manage supplier chargebacks while coordinating with the distribution center on disputes.

You will also help maintain accurate shipment data and prepare monthly S&OP compliance reporting. Ideal candidates have a Bachelor's degree with 0–2 years in compliance or logistics, strong

Qualifications

• Bachelor's degree in supply chain, business, or a related field, or equivalent experience [0-2 years in compliance, logistics, or customer service]
• Strong attention to detail and the ability to track many open items to resolution
• Clear, professional written communication with suppliers, customers, and internal teams
• Proficiency in Excel and PowerPoint
• Familiarity with ERP and reporting tools [SAP and/or BI experience a plus]
• Understanding of DC operations, retailer compliance requirements, or chargeback processes a plus

Responsibilities

• Review daily supplier emails on compliance data, investigate performance issues, and confirm data is accurate and aligned across systems.
• Monitor and resolve supplier compliance and labeling inquiries through the vendor compliance and labels inbox.
• Train suppliers on the vendor portal and provide ongoing support.
• Prepare and maintain non‑compliance chargeback files and support proof, including customs correspondence and related documentation.
• Handle Accounts Payable inquiries on credit notes: confirm required documentation and follow up with vendors or internal teams as needed.
• Support wholesale customer chargebacks through the dispute resolution process.
• Review incoming customer chargeback notices and identify the cause (e.g., routing, labeling, ASN, or delivery-window issues).
• Partner with DC operations to gather proof (BOLs, proof of delivery, ASN and carrier records) and submit disputes before customer deadlines.
• Track chargeback status and outcomes and flag recurring root causes to DC and customer service teams.
• Investigate article master and ASN variances, and coordinate corrections and follow-up with the relevant teams.
• Prepare and update monthly S&OP presentation slides for Licensing Brands and GH BASS using the latest compliance reporting.
• Serve as backup for on-time performance KPI analysis.

Skills

Attention to detail

Written communication

Excel

PowerPoint

ERP/BI tools

Education

Bachelor's degree in supply chain, business, or related field

Tools

SAP

BI tools

Job description

The ALDO Group is seeking an Associate Analyst to support its compliance program across inbound and outbound supply chain activities in Montreal. You will monitor supplier performance, resolve labeling issues, and manage supplier chargebacks while coordinating with the distribution center on disputes.

You will also help maintain accurate shipment data and prepare monthly S&OP compliance reporting. Ideal candidates have a Bachelor's degree with 0–2 years in compliance or logistics, strong