VDI Product Owner (H/F) - AIRBUS CANADA LIMITED PARTNERSHIP

AEROCONTACT; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company, AEROCONTACT, is hiring a VDI Product Owner in Montreal. This role involves overseeing Virtual Desktop Infrastructure operations, improving service efficiency, and collaborating with technical teams. Candidates should have a strong educational background in IT and substantial experience in IT operations and service management.

Benefits

Flexible work arrangements

Diversity and equal opportunity employment

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field.
• 3-5 years of experience in service management and process automation.
• Negotiation-level English proficiency required.

Responsibilities

• Monitor operational activities of physical and virtual computers.
• Supervise VDI support ticket resolution.
• Advise business units on virtual solutions.

Skills

IT operations

User-centric approach

Incident/problem management

ServiceNow

Agile methodologies

Education

Bachelor’s or Master’s degree in Computer Science

Tools

VMware Horizon

Citrix

AWS

ServiceNow

Job description

VDI Product Owner (H/F) - AIRBUS CANADA LIMITED PARTNERSHIP

Join to apply for the VDI Product Owner (H/F) - AIRBUS CANADA LIMITED PARTNERSHIP role at AEROCONTACT

Job Description:

Airbus Digital North America is seeking a Virtual Desktop Infrastructure (VDI) Product Owner to support the Digital Workplace domain, Devices & Services team. The candidate must be authorized to work in Canada or the United States, with a minimum of 3 days per week on-site attendance. Key responsibilities include:

• Monitoring operational activities of physical and virtual computers in North America.
• Focusing on the efficiency and availability of the product environment.
• Collaborating with VDI technical experts in Europe and North America to coordinate incident resolution and crisis management.
• Supervising the prompt resolution of VDI support tickets by the subcontracted team.
• Implementing continuous improvement and automation processes, ensuring business continuity and optimal user experience.
• Advising business units on selecting the most suitable virtual solutions based on needs and available options.

This role reports to the NA DW Devices & Services Team Lead, with guidance from European technical experts. The activities include:

• Establishing operational reporting and performance tracking.
• Driving continuous improvement and synergy between physical and virtual computer services.
• Analyzing and enhancing operational processes.
• Supporting the implementation of new procedures.
• Managing partners and subcontractors.
• Escalating issues when necessary.
• Preparing for steering committee meetings.

Required Skills and Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field, with 3-5 years of experience in service management and process automation.
• Strong knowledge of IT operations, including ITIL principles, with a user-centric or business-oriented approach.
• Experience with incident/problem management, capacity, demand, and event management, and knowledge management.
• Basic understanding of Virtual Desktop Infrastructure technologies (VMware Horizon, Citrix, AWS, etc.).
• Experience working in multidisciplinary teams to optimize physical and virtual services.
• Experience in infrastructure technology environments is highly desirable.
• Customer experience orientation.
• Proficiency with ServiceNow or similar ITSM tools.
• Basic understanding of Agile methodologies.
• Negotiation-level English proficiency.
• Excellent communication skills, stakeholder management, and change management abilities.
• Team-oriented, innovative, curious, and eager to learn.
• Ability to synthesize and communicate technical topics clearly, with attention to detail.

Preferred Qualifications:

• Experience with Virtual Desktop Infrastructure (VMware Horizon, AWS, etc.).
• French language skills are an advantage.
• Experience with Agile Scrum, SAFe, or Kanban projects.
• Basic knowledge of networking and cybersecurity.

Additional Information:

This is a permanent, full-time position. Airbus promotes diversity and equal opportunity employment. The role requires compliance awareness and integrity. No monetary recruitment fees are involved. We support flexible work arrangements to foster innovation.