Valet (The Metcalfe Hotel)

Gray Collection; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

Gray Collection, a leader in the hospitality industry, seeks a Valet/Bell to provide exceptional service to guests. Responsibilities include greeting guests, managing parking, and ensuring a clean entrance. Ideal candidates will have strong customer service skills and a valid driver’s license. Join a growing company that values employee development and offers competitive benefits.

Benefits

Group insurance plan with telemedicine

50% employee discount at all establishments

Career development opportunities

Employee recognition events

Qualifications

• Minimum one year experience in a similar position.
• Excellent customer service skills.
• Strong communication skills and attention to detail.

Responsibilities

• Greet guests on arrival and assist with luggage.
• Manage parking procedures and control hotel traffic.
• Deliver mail and packages to guest rooms.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

Valid driver’s licence

Job description

Posted Thursday, May 15, 2025 at 4:00 AM

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Reporting to the Guest service Manager, the Valet/Bell greets guests on arrival, assists with luggage, and manages parking procedures. Key duties include controlling hotel traffic, ensuring a clean and safe entrance, and parking, retrieving guest vehicles while recording license plates and matching names. You’ll handle stored bags, manage valet keys, deliver luggage, and provide room feature overviews. Responsibilities also include delivering mail and packages, and performing any other tasks as assigned. Ability to lift 30-50 pounds is required.

RESPONSIBILITIES

• Greet guests on arrival, open doors and inform them of parking procedures.
• Help guests with luggage and special requests.
• Control incoming and outgoing hotel traffic.
• Ensure that the sidewalk and hotel entrance are clean and safe (especially in winter).
• Park and retrieve guest cars, record licence plate numbers, match guest's names and room numbers.
• Correctly identify stored bags and manage valet parking car key.
• Bring luggage to guest rooms and retrieve them when requested.
• Able to lift and carry 30-50 pounds.
• Provide guests with an overview of room features.
• Deliver mail; assist with receiving & delivering packages to guest rooms or to other departments.
• Perform any other tasks which are assigned by management.

QUALIFICATIONS

• A minimum of one (1) year experience in a same or a similar position.
• A valid driver’s licence with a clean record (able to drive automatic and standard cars.
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting.
• Strong communication skills and attention to detail.
• Enjoys working in a fast-paced team environment, managing various workloads.
• Ability to organize, prioritize and multitask.
• Effective knowledge of Ottawa, its tourist attractions, and its major intersections.
• Excellent oral and written skills in English, French is an asset.

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this.

As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.