UX Researcher-Website E-commerce

UXr Guild; Ottawa; Hybrid; CAD 115,000 - 172,000; Full time

Job summary

UX Researchers' Guild is seeking a senior UX researcher to lead quick-turn usability studies and concept tests for an e-commerce team. The role blends qualitative testing with behavioral analytics to inform fast decision cycles.

You will build AI workflows to accelerate planning, synthesis, and reporting, and collaborate with stakeholders to scope research requests for a six-month contract, with remote work potential across North America.

Qualifications

• 5+ years of UX research experience.
• Experience running quick-turn usability testing in fast-paced environments.
• Hands-on experience with behavioral and digital analytics tools such as FullStory or similar.
• Experience implementing AI workflows for research — describe where AI accelerates work and where human judgment stays in the loop.
• Experience researching website or purchasing/conversion experiences.
• Excellent communication skills — synthesize quickly and present clearly to diverse audiences.

Responsibilities

• Plan and run quick-turn usability studies and concept tests on website, marketing, and purchasing experiences.
• Turn findings into clear, actionable recommendations and deliver on a fast cycle.
• Use behavioral analytics data to inform what gets tested and to give qualitative findings quantitative context.
• Build and apply AI workflows to accelerate research planning, synthesis, and reporting.
• Partner with stakeholders across the team to scope incoming research requests.

Skills

UX research

Usability testing

Concept testing

AI workflows

Stakeholder communication

Data interpretation

Tools

FullStory

Job description

• Length: Approx. 6-month contract, full-time, 30-40 hrs./wk.
• Location/time zone: Remote, availability for East Coast hours
• Level: 5+ years
• Compensation: $75/hr.
• Status: Independent Contractor based in the US or Canada

About the Engagement

This is a UX research role embedded within an established e-commerce team at a large software company. The team's work is fast-paced and primarily evaluative: quick-turn usability and concept testing that informs decisions on a short cycle.

The research scope centers on the company's website and software license purchasing pathways - how people explore the site, engage with marketing, and move through to purchase. The role pairs qualitative testing with behavioral analytics data, and uses AI workflows to keep pace with the volume of work.

Responsibilities

• Plan and run quick-turn usability studies and concept tests on website, marketing, and purchasing experiences
• Turn findings into clear, actionable recommendations and deliver them on a fast cycle
• Use behavioral analytics data to inform what gets tested and to give qualitative findings quantitative context
• Build and apply AI workflows to accelerate research planning, synthesis, and reporting
• Partner with stakeholders across the team to scope incoming research requests

Minimum Qualifications

• 5+ years of UX research experience
• Demonstrated experience running quick-turn usability testing and concept testing in a fast-paced environment
• Hands‑on experience with behavioral and digital experience analytics tools such as FullStory or similar
• Experience implementing AI workflows for research - able to describe specifically where AI accelerates the work and where human judgment stays in the loop
• Experience researching website or purchasing/conversion experiences
• Excellent communication skills - able to synthesize quickly and present clearly to diverse audiences

Preferred Qualifications

• Background in software license e-commerce, conversion, or funnel research
• Experience partnering with Marketing stakeholders

Contract offered through the UX Researchers' Guild: https://uxrguild.com.
If you are selected, company information will be provided for you to decide whether to be submitted for the role.