UX Designer (RQ11505) Government Services Integration Cluster

Softline Technology Inc.; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Softline Technology Inc. seeks a UX/UI designer to create intuitive interfaces for web and mobile applications, aligning with user research and testing.

You will design across digital displays and publications, iterate rapidly based on feedback, and collaborate with developers and stakeholders to deliver engaging, accessible experiences. This Toronto-based role is onsite with five days in the office.

Qualifications

• GUI designs based on user interaction and performance
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
• Ability to define and lead UX projects and design workshops with stakeholder, business users
• Managing end-to-end user research from recruiting to synthesis
• Proficiency with design and prototyping tools
• Understanding limitations and appropriate use of web development technologies
• Designing online programs with emphasis in emotional aspects of user experience
• Conceiving and conducting user research and translating into sitemaps, flows, journey maps, wireframes, prototypes
• Iterating on product functionality to ensure great UX based on user testing
• Delivering wireframes, user stories, flows, journeys, mockups and prototypes for many devices
• Facilitating product vision with prototyping and user-testing for digital products
• Identifying design problems and proposing elegant solutions
• Making strategic UX decisions for core and new features
• Gathering user feedback to refine interfaces
• Team player with deadline and priority management
• Experience with Figma, Canvas and similar tools

Responsibilities

• Create effective, user friendly and visually appealing interfaces.
• Design overall product functionality to ensure a great user experience and iterate with user testing.
• Design user interfaces for projects such as digital displays, publications, media and other materials.
• Conduct user research, interviews and surveys and translate into sitemaps, flows and prototypes.
• Proficiency with design and prototyping tools.
• Work with web development technologies and understand their limitations.

Skills

GUI design

UX designer

Web and mobile design

User research

Prototyping tools

Figma

Canvas

Design thinking

Tools

Figma

Canvas

Job description

Description

• Create effective, user friendly and visually appealing interfaces.
• Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
• Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
• Take a user-centered design approach and rapidly test and iterate the designs.
• Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes
• Relevant experience creating GUI designs based on user interaction and performance
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
• Proficiency with design and prototyping tools
• Thorough understanding of the limitations and appropriate use of web development technologies
• Experience in designing online programs with emphasis in the emotional aspects of human experience
• Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
• Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces
• Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces
• Experience identifying design problems and devising elegant solutions
• Experience making strategic design and user-experience decisions related to core, and new, functions and features
• Experience gathering user feedback to configure existing interfaces
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

Experience Requirements

General Skills (55%):

• Relevant experience creating GUI designs based on user interaction and performance
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
• ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users
• Managing end-to-end user research from recruiting to synthesis.
• Proficiency with design and prototyping tools
• Thorough understanding of the limitations and appropriate use of web development technologies
• Experience in designing online programs with emphasis in the emotional aspects of human experience
• Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
• Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces
• Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces
• Experience identifying design problems and devising elegant solutions
• Experience making strategic design and user-experience decisions related to core, and new, functions and features
• Experience gathering user feedback to configure existing interfaces
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience
• Experience with Figma, Canvas and similar tools

Communications Skills (30%)

• Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
• Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.
• Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.
• Demonstrated experience within a collaborative team working at different levels.

Desirable Skills: (10%)

• Knowledge of accessability testing
• Ability to work with Ontario Design system
• Knowledge of digital service standard.
• Experience with complex design challenges, especially in dealing with legacy systems and nuanced stakeholder/approval relationships
• Proficient in designing with accessibility in mind, and meeting WCAG 2.1 AA requirements

Prior Public Service/OPS experience: (5%)

Supplier Comments

Closing Date/Time: 2026-09-28, 12:00 p.m. EST.

Max submission: 1 (one)

5 days onsite

Must Have:

• Relevant experience creating GUI designs based on user interaction and performance
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
• ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users
• Managing end-to-end user research from recruiting to synthesis.
• Proficiency with design and prototyping tools
• Experience with Figma, Canvas and similar tools
• Ability to work with Ontario Design system
• Knowledge of digital service standard.

Nice to have:

Prior OPS/public sector exp.