UX Designer

vTech Solution; Canada; On-site; CAD 65,000 - 95,000; Full time

Job summary

vTech Solution in Canada seeks a UX Designer to create intuitive, accessible interfaces and AI-assisted workflows. You will conduct user research and collaborate with product, analytics, and engineering teams to translate business needs into user-centered designs.

You will design across desktop, tablet and mobile, ensure WCAG/AODA compliance, build design systems, and maintain documentation. Excellent communication and agile collaboration are essential.

Qualifications

• Must have proven experience designing accessible, user-centered digital experiences for web and mobile.
• Strong user research and usability testing capabilities.
• Ability to work effectively in agile teams and collaborate with technical and business stakeholders.
• Knowledge of accessibility standards (AODA, WCAG) and design system implementation.
• Excellent communication, facilitation, and documentation skills.
• Understanding of front-end technologies and secure, role-based workflow design.

Responsibilities

• Design intuitive, accessible, and user-friendly interfaces and AI-assisted workflows.
• Create wireframes, mockups, prototypes, process flows, and design specifications.
• Conduct user research, interviews, workshops, and usability testing.
• Translate business requirements into user-centered designs supporting human review and approval of AI-generated content.
• Design and test experiences across desktop, tablet, and mobile devices.
• Collaborate with product owners, business analysts, developers, and subject matter experts throughout the project lifecycle.
• Gather user feedback and continuously improve designs based on testing and business needs.
• Ensure designs meet accessibility standards and support inclusive user experiences.
• Create and maintain design documentation, design systems, and reusable UI components.
• Elicit, document, and validate business requirements, user needs, and process requirements.
• Analyze current and future state business processes to identify improvement opportunities.
• Develop user stories, use cases, business rules, and functional requirements.
• Facilitate workshops and stakeholder sessions to gather requirements and build consensus.
• Support requirements traceability and ensure solutions align with business objectives.

Skills

UX design

User journeys & service blueprints

Responsive design

Agile collaboration

User research

Usability testing

Accessibility testing

AODA WCAG knowledge

Privacy and security by design

Communication & facilitation

Stakeholder engagement

Front-end basics

Tools

Azure DevOps

Jira

HTML

CSS

JavaScript

Angular

Job description

Job Summary:

The UX Designer is responsible for creating intuitive, accessible, and user-friendly digital interfaces and experiences. This role involves designing AI-assisted workflows, conducting user research, and collaborating with cross-functional teams to translate business requirements into user-centered designs across multiple devices. The designer ensures compliance with accessibility standards and continuously improves designs based on user feedback and testing.

Responsibilities:

• Design intuitive, accessible, and user-friendly interfaces and AI-assisted workflows.


• Create wireframes, mockups, prototypes, process flows, and design specifications.


• Conduct user research, interviews, workshops, and usability testing.


• Translate business requirements into user-centered designs supporting human review and approval of AI-generated content.


• Design and test experiences across desktop, tablet, and mobile devices.


• Collaborate with product owners, business analysts, developers, and subject matter experts throughout the project lifecycle.


• Gather user feedback and continuously improve designs based on testing and business needs.


• Ensure designs meet accessibility standards and support inclusive user experiences.


• Create and maintain design documentation, design systems, and reusable UI components.


• Elicit, document, and validate business requirements, user needs, and process requirements.


• Analyze current and future state business processes to identify improvement opportunities.


• Develop user stories, use cases, business rules, and functional requirements.


• Facilitate workshops and stakeholder sessions to gather requirements and build consensus.


• Support requirements traceability and ensure solutions align with business objectives.

Required Skills:

• Experience as a UX Designer, UI Designer, Product Designer, or similar role designing web-based applications.


• Proficiency in creating user journeys, service blueprints, process flows, wireframes, mockups, and interactive prototypes.


• Experience designing responsive applications for desktop, tablet, and mobile.


• Ability to translate business and user requirements into user-centered designs with a product mindset.


• Experience working collaboratively in agile product teams and supporting product roadmaps.


• Strong user research and usability testing skills, including accessibility testing and use of assistive technology tools.


• Knowledge of AODA, WCAG accessibility standards, and design systems such as the Ontario Design System.


• Experience embedding privacy and security by design principles into UX design.


• Strong communication, facilitation, and stakeholder engagement skills.


• Experience with Agile delivery tools such as Azure DevOps or Jira and understanding of front-end technologies (HTML, CSS, JavaScript, Angular).

Desired Skills:

• Experience designing AI-enabled applications, AI assistants, conversational interfaces, and human-in-the-loop workflows.


• Knowledge of responsible AI principles including transparency, privacy, accessibility, and human oversight.


• Familiarity with the Ontario Digital Service Standard and public sector service design practices.


• Experience with document management, content review, document generation, or knowledge management platforms.


• Experience working within the Ontario Public Service or broader public sector.


• Experience designing for large and diverse user groups, including education and learning platforms.

Rated Criteria:

• UI/UX and Product Design 45%


• User Research and Usability Testing 20%


• Agile Delivery and Technical Collaboration 20%


• Communication, Facilitation, and Delivery Coordination 10%


• Desirable Skills 5%

Total: 100 Points Deliverables:

• Wireframes, mockups, prototypes, process flows, and design specifications.


• User research reports, usability testing plans, and analysis documentation.


• Design systems, reusable UI components, and accessibility compliance documentation.


• Business requirements, user stories, use cases, and functional requirements documentation.


• Facilitation and coordination of workshops, stakeholder sessions, and sprint activities.

Must Haves:

• Proven experience designing accessible, user-centered digital experiences for web and mobile.


• Strong user research and usability testing capabilities.


• Ability to work effectively in agile teams and collaborate with technical and business stakeholders.


• Knowledge of accessibility standards (AODA, WCAG) and design system implementation.


• Excellent communication, facilitation, and documentation skills.


• Understanding of front-end technologies and secure, role-based workflow design.

Public Sector Experience:

Preferred