- Designintuitive, accessible and user-friendly interfaces
- DesignAI-assisted workflows that support information gathering, analysis,planning, and content development activities.
- Designuser experiences that clearly support human review, validation andapproval of AI-generated content.
- Createwireframes, mockups, prototypes, process flows and design specifications.
- Conductuser research, interviews, workshops and usability testing
- Translatebusiness requirements into user-centered designs.
- Designand test experiences across desktop, tablet and mobile devices.
- Collaboratewith product owners, business analysts, developers and curriculum expertsthroughout the project lifecycle.
- Gatheruser feedback and continuously improve designs based on testing andbusiness needs.
- Ensuredesigns meet accessibility standards and support inclusive userexperiences.
- Createand maintain design documentation, design systems and reusable UIcomponents.
- Elicit,document and validate business requirements, user needs and processrequirements.
- Analyzecurrent and future state business processes and identify opportunities forimprovement.
- Developuser stories, use cases, business rules and functional requirements.
- Facilitateworkshops and stakeholder sessions to gather requirements and buildconsensus.
- Supportrequirements traceability and ensure solutions align with businessobjectives.
Requirements
Experience and Skill Set Requirements:
Skill Set Requirements:
UI/UX and Product Design:
- Experienceas a UX Designer, UI Designer, Product Designer or similar role.
- Experiencedesigning user interfaces and digital experiences for web-basedapplications.
- Experiencecreating user journeys, service blueprints, process flows, wireframes,mockups and interactive prototypes.
- Experiencedesigning responsive applications for desktop, tablet and mobile devices.
- Experiencetranslating business and user requirements into user-centred designs.
- Experiencedesigning intuitive workflows for complex business processes.
- Experienceapplying a product mindset and user-centred delivery approach throughdiscovery, design, validation, release and continuous improvement.
- Experienceworking collaboratively within agile product teams to define MVPs,validate assumptions and support product roadmaps.
- Experiencedeveloping personas, user groups, journey maps, task flows and user-needsstatements.
- Experiencedesigning end-to-end services, including digital and non-digitalinteractions, notifications, support processes and exception scenarios.
- Experiencevalidating concepts and solutions through prototypes prior to development.
- Experiencedesigning AI-assisted user experiences and workflows.
- Experiencedesigning interfaces that support human review, validation and approval ofAI-generated content.
- Experiencedesigning applications that comply with AODA and WCAG accessibilityrequirements.
- Experienceapplying the Ontario Design System or similar design standards.
- Experiencecreating and maintaining design systems, patterns and reusable UIcomponents.
- Experienceembedding privacy and security by design principles into user experiencedesign.
User Research and Usability Testing:
- Experienceplanning and conducting user research, interviews, workshops and usabilitytesting.
- Experiencemanaging end-to-end research activities, including participantrecruitment, testing, analysis and reporting.
- Experiencegathering and analyzing user feedback and translating findings into designimprovements.
- Experiencerecruiting and engaging representative user groups, including users withaccessibility needs.
- Experienceconducting qualitative and quantitative research.
- Experiencedeveloping and executing usability testing plans.
- Experienceconducting accessibility testing using manual and automated approaches.
- Experiencesupporting screen-reader testing using tools such as JAWS, NVDA orVoiceOver.
- Experienceusing accessibility evaluation tools such as axe, WAVE or similartechnologies.
- Experiencevalidating designs through iterative testing and research-informeddecision making.
Agile Delivery and Technical Collaboration:
- Experienceworking in Agile delivery environments using Azure DevOps, Jira or similartools.
- Experiencetranslating research findings and business requirements into user stories,functional requirements and backlog items.
- Experiencegathering, documenting and validating business and functionalrequirements.
- Experienceconducting business process analysis and current-state/future-stateassessments.
- Experiencedeveloping user stories, use cases and business process models.
- Experiencecontributing to sprint planning, backlog refinement, sprint reviews andretrospectives.
- Experiencebreaking user experience and design work into implementable deliveryincrements.
- Experiencetesting concepts and assumptions early within the design process.
- Experiencesupporting MVP delivery while maintaining accessibility, privacy and userexperience requirements.
- Experienceworking closely with developers to ensure designs are implementedsuccessfully.
- Experiencedesigning secure and user-friendly workflows involving role-based access,approvals, notifications and information management processes.
Communication, Facilitation and Delivery Coordination:
- Strongcommunication, facilitation and stakeholder engagement skills.
- Experiencefacilitating discovery sessions, workshops, requirements discussions anddesign reviews.
- Experienceworking within multidisciplinary delivery teams.
- Experiencecollaborating with business users, product owners, subject matter experts,developers, accessibility specialists, privacy advisors and securityteams.
- Experiencecoordinating UX activities, dependencies and deliverables across multiplestakeholders.
- Experiencedocumenting requirements, design decisions, research findings andrecommendations.
- Experiencepresenting research findings, design recommendations, risks and decisionsto both technical and executive audiences.
- Provenability to manage competing priorities and meet project deadlines.
- Experiencedesigning AI-enabled applications, AI assistants, AI agents orconversational interfaces.
- Experiencedesigning human-in-the-loop workflows and review processes.
- Experiencedesigning applications supporting document management, content review,document generation or knowledge management.
- Knowledgeof responsible AI principles, including transparency, accessibility,privacy and human oversight.
- Workingknowledge of the Ontario Digital Service Standard, including userresearch, service design, accessibility, iterative delivery, privacy,security and performance measurement.
- Experiencewithin the Ontario Public Service or broader public sector.
- Experienceworking on education, learning, knowledge management or content managementplatforms.
- Experiencedesigning applications for large and diverse user groups.