Utility Collections Technician

Socket.dev; Kingston; On-site; CAD 57,000 - 62,000; Full time

Benefits offered by this job

Paid Training

Safety gear provided

Job summary

Socket.dev in Kingston, ON is seeking a Full Time Utility Collections Technician to perform on-site debt collections in outdoor conditions. No experience is required; paid training is provided.

Applicants must be 18+, hold a valid driver’s license, have a reliable vehicle, and a clean criminal and driving record. You will work from Monday to Friday with day shifts, wearing safety gear provided by the company.

Qualifications

• EUSA and standard first aid/CPR A certified.
• Reliable vehicle with a valid driver's license and current vehicle insurance.
• Ability to provide a clean driver’s abstract and CBC.
• General computer knowledge.
• Good hand-eye coordination.
• Proven customer relation skills.
• Outdoor work in all-weather environments.
• Travel by car and deal with field hazards and varying terrains.

Responsibilities

• Carry out and adhere to all collections processes at all times.
• Accept and complete daily assignments as deemed by on-site management.
• Upload/download daily route/work assignments as required.
• Adhere to safety programs to ensure a safe working environment.
• Communicate issues to on-site management in a timely fashion.
• Maintain PPE and report losses or damages.
• Perform disconnects/reconnects of utilities as required.
• All other duties as assigned.

Skills

Customer relations

Hand-eye coordination

General computer knowledge

Outdoor work

Education

High school diploma

Job description

No experience required with paid training!If you consider yourself an independent worker and enjoy being outside, this job is for you!

We are currently hiring for a Full Time Utility Collections Technician who will be performing collections in the Kingston, ON area. Applicants need to be at least 18 years of age, hold a valid driver’s license, have a reliable vehicle and have a clean criminal and driving record.

All of our field staff are provided with:

• Safety gear including company boot (allowance), vests, glasses, etc.
• Paid Training
• Pay is $228.34/day, working day shift hours, M-F

Responsibilities

Collections is a process that involves the recovery of outstanding debts through face-to-face communication between the debtors and the collection agents. This method is often used when traditional collection efforts, such as phone calls, letters, and emails, have proven insufficient to recover the debt. Collectors are trained professionals with extensive debt recovery experience. They are skilled in communication, negotiation, and conflict resolution and thoroughly understand the legal and regulatory framework surrounding debt collection.

• Carry out and adhere to all Olameter Collections processes at all times.
• Accept and complete all daily assignments/tasks, as deemed reasonable, by Olameter RFM or associated on-site management personnel.
• Upload/download daily route/work assignments (i.e. of handheld data-capture devices) as required to accommodate the Utility’s schedule (if applicable).
• Adhere to all safety related programs/procedures to ensure a safe working environment for all employees.
• Act in a professional, courteous manner at all times, while exercising common sense.
• Maintain an acceptable level of personal hygiene and be well groomed (i.e. clean uniform, clean shaven and/or neatly trimmed beards/moustache, etc.) at all times.
• Maintain and adhere to all required Olameter written procedures/check lists to ensure efficient, accurate and timely service maintenance.
• Report field hazards/problems and add efficiencies to enhance the quality of services.
• Update and maintain all available handheld fields as required to enhance and ensure Olameter’s quality and quantity of associated services (i.e. notes, meter location, etc.).
• Comply with company procedures/policies pertaining to the use and care of all Olameter /Utility issued equipment and/or property.
• Communicate on a weekly basis, all data as required for timely/accurate payroll/customer invoicing to Olameter’s head office, utilizing applicable Olameter provided format(s).
• Communicate all issues and concerns directly to the RFM, or associated on-site management personnel, in a timely fashion. Communication with the Utility must be limited to issues as directly related to daily assignments/tasks (i.e. reporting of safety concerns, potential power diversion, can’t read issues, etc.).
• Use and care of all PPE supplied by Olameter reporting any loss or damage of PPE to the RFM
• Perform disconnects/reconnects of utilities as required.
• All other duties as assigned in accordance with the specific project.

Requirements

• EUSA and standard first aid/CPR A certified
• Reliable vehicle, a valid driver’s license with current vehicle insurance.
• Ability to provide a clean driver’s abstract and criminal background check (CBC).
• General computer knowledge.
• Good hand-eye coordination.
• Proven customer relation skills.
• High school graduate
• Has access to confidential client information.
• This position requires working outdoors in all-weather environments including rain, snow, extreme cold, or high heat. Requires travel by car; may be exposed to road related hazards, climbing stairs and walking on unpaved/rough terrain areas.

Olameter is one of the largest meter servicing companies in North America providing services to over 300 different utility companies.

Olameter is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state/provincial, or local laws.

If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please contact us at 1-800-903-7003.