user support technician

Employment and Social Development Canada; Kelowna; On-site; CAD 45,000 - 65,000; Full time

Job summary

A Canadian government agency seeks a technical support specialist for permanent, full-time employment in Kelowna. Key responsibilities include assisting users with technical issues, providing training, and maintaining logs for technical analysis. Ideal candidates will have a college diploma and experience in networking security and desktop applications, along with strong interpersonal skills.

Qualifications

• 1 to 2 years of relevant experience required.
• Education must include a college certificate or diploma.
• Skills in user support and troubleshooting.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other analysts.

Skills

Networking security

Desktop applications

Efficient interpersonal skills

Organized

Team player

Education

College, CEGEP or other non-university certificate or diploma (1-2 years)

Job description

• Terms of employment Permanent employment Full time
• Starts as soon as possible
• Source Job Bank #3339191

Overview

Languages

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties

Experience and specialization

Computer and technology knowledge

• Networking security
• Desktop applications

Additional information

Personal suitability

• Efficient interpersonal skills
• Organized
• Team player

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-07-24

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

DigiLinks IT Solutions

• Administrative and support services
• 3job postings advertised
• Medium-sized business(between 5 and 100 employees)

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