user support technician

Mobile Squad; City of Spruce Grove; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in technical support is seeking a User Support Technician in Spruce Grove, AB. The role involves assisting users with computer issues, providing training, and maintaining support logs. Ideal candidates will have 1-2 years of experience in a similar position and strong problem-solving skills.

Qualifications

• 1-2 years of experience in technical support.
• Ability to consult user guides and technical manuals.
• Experience in supervising other technical support workers.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Collect and maintain a problems and solutions log.
• Provide business systems and network support.

Skills

Technical Support

Problem Solving

User Training

Job description

• Experience : 1 year to less than 2 years

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Work Term : Permanent

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User Support Technician • Spruce Grove, AB, CA