User Safety & Risk Investigator

Axiom Global Technologies; St. Catharines; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Retirement plan options

Performance-based salary increases

Paid training and ongoing development

Technology-enabled work environment

Employee Resource Groups

Job summary

Axiom Global Technologies is seeking a detail-oriented User Safety & Risk Operations Agent in the Niagara Region, Canada, to investigate complex cases involving online safety, abuse, fraud, and policy violations. You will use moderation tools and AI-assisted methods to enforce rules and protect users.

Full-time position requiring 35–44 hours per week with 4+ weeks of paid training. A supportive environment with benefits, PTO, and ongoing professional development is offered to help you grow in

Qualifications

• 6 months of experience in Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, Fraud, Risk Operations, or related field.
• Strong attention to detail and analytical/problem-solving skills.
• Excellent written communication and documentation skills.
• Ability to make sound decisions in ambiguous or high-risk situations.
• Ability to handle sensitive or difficult content professionally and empathetically.
• Comfortable working in a fast-paced environment with evolving policies.

Responsibilities

• Review and enforce platform policies using manual and AI-assisted moderation tools.
• Investigate escalated reports involving harmful or policy-violating content.
• Review user appeals and make accurate, well-documented decisions.
• Identify and investigate scams, spam, account compromises, and coordinated abuse.
• Analyze suspicious activity and emerging abuse patterns.
• Identify gaps in existing processes and recommend improvements.
• Detect fraudulent accounts, payment fraud, chargebacks, and other suspicious activity.
• Analyze fraud trends and provide insights to strengthen prevention efforts.
• Escalate high-risk cases and collaborate with cross-functional teams.

Skills

Attention to detail

Analytical/problem-solving

Written communication

Decision making in ambiguity

Empathy

Adaptability in fast-paced environment

Familiarity with Generative AI

Education

High School Diploma or equivalent

Job description

Axiom Global Technologies is seeking a detail-oriented User Safety & Risk Operations Agent in the Niagara Region, Canada, to investigate complex cases involving online safety, abuse, fraud, and policy violations. You will use moderation tools and AI-assisted methods to enforce rules and protect users.

Full-time position requiring 35–44 hours per week with 4+ weeks of paid training. A supportive environment with benefits, PTO, and ongoing professional development is offered to help you grow in