User Safety & Risk Operations Agent

Axiom Global Technologies; St. Catharines; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Retirement plan options

Performance-based salary increases

Paid training and ongoing development

Technology-enabled work environment

Employee Resource Groups

Job summary

Axiom Global Technologies is seeking a detail-oriented User Safety & Risk Operations Agent in the Niagara Region, Canada, to investigate complex cases involving online safety, abuse, fraud, and policy violations. You will use moderation tools and AI-assisted methods to enforce rules and protect users.

Full-time position requiring 35–44 hours per week with 4+ weeks of paid training. A supportive environment with benefits, PTO, and ongoing professional development is offered to help you grow in

Qualifications

• 6 months of experience in Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, Fraud, Risk Operations, or related field.
• Strong attention to detail and analytical/problem-solving skills.
• Excellent written communication and documentation skills.
• Ability to make sound decisions in ambiguous or high-risk situations.
• Ability to handle sensitive or difficult content professionally and empathetically.
• Comfortable working in a fast-paced environment with evolving policies.

Responsibilities

• Review and enforce platform policies using manual and AI-assisted moderation tools.
• Investigate escalated reports involving harmful or policy-violating content.
• Review user appeals and make accurate, well-documented decisions.
• Identify and investigate scams, spam, account compromises, and coordinated abuse.
• Analyze suspicious activity and emerging abuse patterns.
• Identify gaps in existing processes and recommend improvements.
• Detect fraudulent accounts, payment fraud, chargebacks, and other suspicious activity.
• Analyze fraud trends and provide insights to strengthen prevention efforts.
• Escalate high-risk cases and collaborate with cross-functional teams.

Skills

Attention to detail

Analytical/problem-solving

Written communication

Decision making in ambiguity

Empathy

Adaptability in fast-paced environment

Familiarity with Generative AI

Education

High School Diploma or equivalent

Job description

We are seeking a detail-oriented and analytical User Safety & Risk Operations Agent to investigate, assess, and resolve complex cases involving online safety, abuse, fraud, and policy violations. The ideal candidate brings strong judgment, empathy, and investigative skills to help create a safer platform for users.

Key Responsibilities

Content Moderation

• Review and enforce platform policies using manual and AI-assisted moderation tools.
• Investigate escalated reports involving harmful or policy-violating content.
• Review user appeals and make accurate, well-documented decisions.
• Identify and investigate scams, spam, account compromises, and coordinated abuse.
• Analyze suspicious activity and emerging abuse patterns.
• Identify gaps in existing processes and recommend improvements.
• Detect fraudulent accounts, payment fraud, chargebacks, and other suspicious activity.
• Analyze fraud trends and provide insights to strengthen prevention efforts.
• Escalate high-risk cases and collaborate with cross-functional teams.

Required Qualifications

• 6 months of experience in Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, Legal, Fraud, Risk Operations, or a related field.
• High School Diploma or equivalent.
• Strong attention to detail and analytical/problem-solving skills.
• Excellent written communication and documentation skills.
• Ability to make sound decisions in ambiguous or high-risk situations.
• Ability to handle sensitive or difficult content professionally and empathetically.
• Comfortable working in a fast-paced environment with evolving policies.

Preferred Qualifications

• Familiarity with Generative AI products and potential misuse.
• Experience with investigative tools such as login history, API logs, account activity, or secure PII-handling systems.
• Experience in fraud detection, abuse prevention, investigations, or platform integrity.

Schedule & Training

• Full-time: 35–44 hours per week
• Rotating shifts, including evenings, weekends, and holidays.
• 4+ weeks of paid training with ongoing coaching and professional development.

What We Offer

• Comprehensive health and wellness benefits.
• Paid time off and retirement plan options.
• Performance-based salary increases and recognition programs.
• Paid training and ongoing skill development.
• Technology-enabled work environment.
• Employee Resource Groups and community/volunteer initiatives.