User Experience Designer

H&R Block, Inc.; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

H&R Block in Calgary, Alberta, seeks a Junior User Experience Designer to help design and improve products for clients and internal teams. You will work with experienced UX designers who will coach you to develop interaction design and facilitation skills.

You will collaborate with product managers, tax analysts, developers, translators, and content writers in a fast-paced, agile environment, contributing to wireflows, usability testing, and the design system while turning user insights into

Qualifications

• Post-secondary education in User Experience and/or HCI.
• 2-4 years of experience in UI/UX design or related work.
• Portfolio demonstrating UX design process and visual design skills.
• Well-organized UI components sourced from a design system or component library.
• Wireflows or user flows documenting movement through workflows.

Responsibilities

• Create wireflows, UI components, and annotated design handoffs for development.
• Participate in design reviews and usability testing.
• Contribute to and maintain the design system.
• Partner with senior designers, product managers, and developers to solve user problems.
• Use user insights and analytics to inform design decisions.
• Operate in a fast-paced, agile environment.
• Communicate design decisions with clear rationale and incorporate feedback.
• Collaborate with cross-functional team involved in software development.

Skills

UX design process

Communication skills

Team collaboration

Agile development

Education

Post-secondary education in UX or HCI

Tools

Figma

Design systems

HTML/CSS basics

Cross-functional collaboration

Job description

About the Role

Under the leadership of the Senior Manager, UX Design & Content Strategy, the Junior User Experience Designer will help design and improve products and services for internal and external clients. You'll work alongside experienced UX designers who will provide coaching, feedback, and opportunities to develop your interaction design, and facilitation skills. In this position, you will collaborate with a variety of stakeholders including product managers, business analysts, tax analysts, developers, quality assurance analysts, translators, and content writers.

Key Areas of Responsibility:

• Create wireflows, UI components, and annotated design handoffs for development.
• Participate in design reviews and usability testing.
• Contribute to and maintain the design system.
• Partner with senior designers, product managers, and developers to solve user problems.
• Use user insights and analytics to inform design decisions.
• Ability to operate in a fast-paced, interactive, agile environment.
• Communicate design decisions with clear rationale and incorporate feedback from stakeholders and teammates.
• Work collaboratively and build relationships with our local and remote cross-functional team involved in the software development process.

What You'll Learn:

• How to facilitate design workshops
• How to conduct usability testing
• How to work within an enterprise design system
• How to collaborate with product and engineering teams
• How to turn user feedback and analytics into product improvements

Required Qualifications:

• Post-secondary education in User Experience and/or Human Computer Interaction (HCI), and have an appreciation for the UX Design process.
• Have 2-4 years of experience in user interface design, product design, or related design work.
• A portfolio demonstrating your UX design process and visual design skills. We are particularly interested in seeing:
• Well-organized and clearly labelled UI components drawn from a design system or component library.
• Wireflows or user flows that document how users move through a workflow or complete a task.
• We value evidence of problem solving over polished visuals. Show us how you understood the problem, explored solutions, collaborated with stakeholders, and arrived at a recommendation.
• An understanding of user-centered design principles and agile development.
• Great communication skills, written and verbal. You speak up, ask questions, and are coachable. You’re eager to improve your UX / UI skills.

Preferred Qualifications:

• Knowledge of responsive design, visual design, typography, colour, and layout.
• Fluency in English is required and fluency in French is considered a n asset.
• Tools and Technology Expectations:

• Figma (required)
• Familiarity with design systems and component libraries
• Basic understanding of HTML/CSS (nice to have)
• Some experience collaborating with developers

Why work for us

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

H&R Block fosters a workplace in which individual differences are recognized, appreciated and respected. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Only those candidates selected for interview will be contacted. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.