Urban Outfitters Store Manager

URBN Urban Outfitters, Inc.; Toronto; Hybrid; CAD 71,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee discounts

Paid time off (PTO)

Retirement savings plan

Job summary

URBN Urban Outfitters, Inc. is seeking a Store Manager for our Toronto location to lead sales with an omni channel approach and drive a culture of excellence.

You will foster team development and deliver an engaging customer experience across physical and digital touchpoints. With 5+ years in store leadership, you will hire and develop talent, oversee operations, and ensure brand standards and visual priorities are executed to enable strong performance and customer satisfaction in a dynamic

Qualifications

• 5+ years store leadership experience.
• Proven record of hiring and developing great talent.
• Strong understanding of merchant process and how it impacts the business.
• Experience in coaching, counseling, and conflict resolution.
• Ability to work flexible hours including nights, weekends and holidays.

Responsibilities

• Acts as a brand representative reflecting company values and partners on engaging visual experience.
• Leads and supports the team to elevate store experience via omni channel capabilities, merchandising and display.
• Cultivates an inclusive environment by delivering exceptional customer experiences that are engaging and personalized.
• Builds a succession plan and actively recruits to diversify the team.
• Provides feedback, onboarding and development paths for employees.
• Oversees scheduling, payroll management and adherence to procedures.
• Guides visual priorities and ensures execution aligned with Home Office direction.

Skills

Leadership

Brand passion

Talent development

Job description

Location

This position is located at 235 Yonge St., Toronto, Ontario, M5B1N8 Canada

Role Summary

The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, innovation, and trust.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of the company values; partners with the Visual Merchandising Manager and Leadership Team on the creation of an engaging visual experience that appeals to the UO customer
• Leads and supports the team to elevate every aspect of the store experience through omni channel capabilities, merchandising, and display to create a compelling atmosphere
• Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions

Leadership + Team Management

• Builds a succession plan for engaging and retaining a diverse team to fuel internal growth; actively recruits and interviews to build an external network of talent to add different perspectives and experience to the team
• Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
• Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths

Visual + Business Operations

• Oversees and collaborates with key partners to uphold daily operating procedures; contributes to assessing accuracy and compliance of staff scheduling and payroll management
• Assesses global business and product sell-through to identify business success and opportunities for the store; effectively guides an empowered team to make strategic, creative, business-impacting decisions
• Oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Interprets team interactions through emotional intelligence and team insights to positively improve and build a consistent store environment
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team personal growth
• Provides store and departmental insight related to the customer experience and communicates to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Role Qualifications

• Passion for UO brand
• 5+ years store leadership experience
• Proven record of hiring and developing great talent
• Strong understanding of merchant process and ways it impacts the business
• Experience in coaching, counseling, and conflict resolution
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

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Pay Range

CAD $70,500.00 - CAD $76,000.00 /Yr.

Vacancy Status

Vacancy Status This position represents either an immediate opening or an upcoming vacancy.