Urban Outfitters Visual Merchandising Manager

Urban Outfitters; Burnaby; On-site; CAD 40,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Burnaby is seeking a Visual Merchandising Manager to lead the store's visual strategy and merchandising execution. The role collaborates with the store team to create an inspiring customer experience and drive sales through compelling displays and brand storytelling.

The candidate will oversee merchandising, display operations, and staff development, with flexibility to work evenings, weekends, and holidays as needed. This position reports to the store leadership team.

Qualifications

• 3+ years store visual merchandising and leadership experience
• Strong merchant skills with a history of driving financial results
• Experience with floor planning
• Proven track record of developing talent
• Ability to work flexible hours including nights, weekends, and holidays

Responsibilities

• Brand Experience: partner with Display Artist and Department Managers to create engaging visual experiences for customers
• Leadership + Team Management: recruit, hire, mentor, and train display team; set clear objectives and coach on store processes
• Visual + Business Operations: manage visual direction from planning to execution; optimize budgets and timelines
• Communication + Relationships: share product knowledge and maintain communication with Store Manager and District Manager

Skills

Visual merchandising

Leadership

Floor planning

Talent development

Flexible hours

Job description

Location

This position is located at 4567 Lougheed Hwy, Burnaby, British Columbia, V5C3Z6 Canada

Role Summary

In collaboration with the store team, the Visual Merchandising Manager supports the operations of the store with an emphasis on merchandising and display to create an inspiring and dynamic visual experience for the customer.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of the company values; partners with the Display Artist and Department Managers on the creation of an engaging visual experience that appeals to the UO customer
• Delivers exceptional customer experiences that are engaging and personalized, yet efficient
• Takes a forward-thinking approach to the customer experience, in-store creative marketing, merchandising, activations, and supporting store teams to drive sales and create a compelling store environment

Leadership + Team Management

• Supports the recruiting, hiring, mentoring, and training of department and display candidates to drive bench and succession planning; maintains responsibility and ownership of own development and professional growth
• Sets clear objectives and expectations by coaching team members on store processes, business analysis, merchandise placement and standards, visual display
• Inspires team through shared fate, creativity, and empowerment; tailors motivation to the individual and leveraging the strengths of the team

Visual + Business Operations

• Manages visual direction of display and merchandising process from planning through execution to meet company expectations, budgets, and timeline
• Assesses store business using company reporting tools to identify department and global opportunities for the store; takes smart visual risks with measurable results to maximize sales and impact customer experience
• Drives an effective shipment and omni process to prioritize getting product to the customer; takes a forward-thinking approach to make a strategic plan for execution and recovery of sell through and markdowns
• Takes an active role in daily operating processes through payroll management and adapting the zone and visual support to the needs of the business
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Facilitates the sharing of product knowledge, current trends, visual priorities and brand messaging through daily meetings with the team and customer
• Checks in with Store Manager, Assistant Manager, and Display Artist to maintain communication and teamwork on completing store objectives; encourage and demonstrate adaptability to affect change and successfully execute a shared vision
• Stays current and responds to interoffice communication while ensuring important Company information reaches all levels of the team; provides global product and visual feedback to Store Manager and District Manager

Role Qualifications

• Passion for UObrand 3+ years store visual merchandising and leadership experience
• Strong merchant skills and a history of delivering financial results
• Experience with floor planning
• Proven record of developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

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Pay Range

CAD $29.00 - CAD $30.00 /Hr.