Urban Outfitters Assistant Manager

URBN Urban Outfitters, Inc.; Calgary; Hybrid; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off (PTO)

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Calgary seeks an Assistant Manager to support service, visual processes and daily operations, creating an engaging store environment. The role requires thinking like an owner, collaborating with partners, and fostering growth and development within the team.

The candidate will lead floor service, onboard new hires, recruit and retain a diverse team, and ensure operations run smoothly while upholding store standards and profitability.

Qualifications

• Must demonstrate strong ownership mentality and store leadership.
• Experience leading store teams and achieving financial results.
• Strong focus on delivering exceptional customer service and experience.
• Proven ability to develop and coach talent within a retail environment.
• Ability to work flexible hours including nights, weekends, and holidays.
• Willingness to learn and grow within the organization.

Responsibilities

• Drive a service culture through engaging, efficient, and personalized experiences.
• Collaborate with Visual Merchandising to create appealing in-store visuals.
• Ensure Omni-channel orders are processed accurately and timely.

Skills

Owner mindset

Store leadership

Customer service focus

Talent development

Flexibility in hours

Growth mindset

Job description

Location

This position is located at 6455 MacLeod Trail SW #1145, Calgary, Alberta, T2H0K9 Canada

Role Summary

An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Assistant Manager thinks and acts like an owner; working collaboratively with key partners while fostering an environment of continual growth and development.

Role Responsibilities

Brand Experience

• Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions


• Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer


• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives


• Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability


• Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth

Visual + Business Operations

• Supports the store management team by participating in daily opening/closing office procedures and other operational tasks


• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately


• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives


• Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team


• Provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Manager


• Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team

Role Qualifications

• Passion for UObrand


• 2+ years store leadership experience


• Strong merchant skills and a history of delivering financial results


• Proven record of developing great talent


• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays


• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

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Pay Range

CAD $21.00 - CAD $23.00 /Hr.