Unit Secretary, Fracture Clinic (CUPE)

Oak Valley Health; Markham; On-site; CAD 39,000 - 44,000; Full time

Job summary

Oak Valley Health is seeking a Unit Secretary for its Plastics Clinic, Minor Surgery Clinic and Fracture Clinic teams. The role focuses on reception duties, patient registration, scheduling appointments and coordinating x-ray orders in a fast-paced ambulatory setting.

Requirements include a Medical Administration Certificate or equivalent, Medical Terminology, and 2–5 years of relevant experience. Proficiency with Meditech and scheduling systems is preferred.

Qualifications

• Surgical outpatient clinic or ambulatory experience required
• Medical Terminology required
• 2–5 years relevant experience within the past five years
• Registration and patient booking experience required
• Experience in a fast paced environment required
• Computer/typing skills are essential
• Excellent written and verbal communication skills
• Excellent organization, prioritizing and problem solving
• Commitment to health and safety policies and training

Responsibilities

• Greeting and registering patients for the clinics
• Entering x-ray orders and scheduling clinic appointments
• Answering phone calls and returning voice messages
• Providing reception support in Plastics Clinic, Minor Surgery Clinic and Fracture Clinic as needed
• Maintaining accurate patient bookings and efficient waiting lists

Skills

Receptionist duties

Patient registration

Phone handling

Scheduling appointments

Medical terminology

Medical administration

Computer skills

Meditech knowledge

Education

Medical Administration Certificate or equivalent

Tools

Meditech

Community Wide Scheduling

Job description

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.Land acknowledgement:Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.Who you are:You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courageYou are a patient and/or client centered individual who performs at an exemplary standardYou are a team player with excellent communication, critical thinking and prioritization skillsClosing Date: October 2nd 2026What we are looking for:The Unit Secretary is a valuable member of the Plastics Clinic and Minor Surgery Clinic team as well as the Fracture Clinic Team and has a significant impact on the efficient and effective operation of the department. The successful candidate will be responsible for receptionist duties which include: greeting and registering patients, entering x-ray orders, answering phone calls, returning voice messages and scheduling clinic appointments. You will provide support in the Plastics Clinic and Minor Surgery Clinic, as well as the Fracture Clinic as needed.What you bring to the role:Surgical outpatient clinic or outpatient Ambulatory experience requiredMedical Administration Certificate or equivalentMedical Terminology required2 – 5 years relevant experience within the past five yearsRegistration and patient booking experience requiredPrevious experience in a fast paced environment requiredA strong customer service focus is requiredComputer/typing skills are essentialExcellent written and verbal communication skillsExcellent organization, prioritizing, and problem solvingExperience with Meditech and Community Wide Scheduling is an assetDemonstrated good attendance and performance records with the ability to maintain these same standardsDemonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organization related policies, health and safety legislation and best practices and completing relevant mandatory education as requiredWork Schedule:07:00 AM - 3:00 PM, 07:30 AM - 3:30 PM, 08:00 AM - 4:00 PM, 09:00 AM - 5:00 PM,Please note schedules may change due to operational needs.Compensation:CUP C03Range:$28.13 - $31.65Who we are:Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.Oak Valley Health Equity, Diversity, Inclusion and Belonging statementOak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.