Unit Clerk, Labour and Delivery

Sinai Health; Toronto; On-site; CAD 30,000 - 41,000; Full time

Job summary

Sinai Health in Toronto is seeking a Unit Clerk for the Labour and Delivery unit at Mount Sinai Hospital. You will coordinate patient flow, admit and register patients, and provide essential administrative support to ensure smooth operations in a high-acuity obstetric setting.

Prerequisites include a diploma in Medical Secretary/Office Administration, 1 year of payments processing, and fast data entry. Cerner proficiency is preferred; strong communication and multitasking are essential.

Qualifications

• Diploma or degree from an accredited institution with preference for Medical Secretary/Office Administration.
• 1 year of experience processing various forms of payment.
• Minimum 40 wpm keyboarding/data entry speed.

Responsibilities

• Coordinate patient flow on the Labour and Delivery unit.
• Greet and screen patients, families and visitors; provide unit information.
• Perform clerical tasks for admissions, discharges and transfers.
• Interview, admit and register patients per policies.
• Support unit security and respond to emergency codes.
• Enter patient information in Cerner accurately, including financial data.
• Process appointments, orders and diagnostic orders.
• Maintain patient charts and unit statistics.
• Distribute and communicate critical unit data and maintain supplies.

Skills

Patient care systems proficiency

MS Word / Excel / Outlook

Prioritising / multitasking

Interacting with staff, patients & fam

Independent and team work

Organization & time management

Telephone, interpersonal & customer服务

Conflict management & problem solving

Verbal & written communication

Attendance history

Education

Medical Secretary/Office Administration diploma or degree

Tools

Cerner

Job description

Sinai Health is looking for a Unit Clerk, Labour and Delivery at Mount Sinai Hospital.

About this team:

The Labour and Delivery Unit is a tertiary level care centre in Toronto. We deliver approximately 6,500 patients and their families each year. Our patients are antenatal and perinatal. We provide both low and high risk obstetrical care. Our space is comprised of 19 birthing suites, 7 Triage beds, 5 Operating Rooms and 5 ODU beds within an Observation Day Unit (ODU).

In this role you will:

• Coordinate patient flow
• Receive, greet, screenand providepertinent unit information to all patients, families, visitors and staff
• Performclerical tasks and procedures required to prepare for patient (adult and newborn) admission, discharge and transfer
• Interview, admitand registerpatients according to departmental and Hospital policies and procedures
• Providesupport for unit security (e.g. initialize infant security bands, etc.) and respondto emergency codes
• Performdata entry of patient information accurately and efficiently in Cerner Module, including required financial information (e.g. Health Care Card, insurance, credit card, etc.)
• Processpatient appointments, physicians' orders and diagnostic orders
• Maintainpatient charts, including the collection and input of unit specific statistics
• Supportthe collection, maintenance, distribution and communication of critical unit data e.g. lab results, census, Criticall, RESPONDER, RECALL, etc.
• Provideadministrative support services to the unit e.g. posting notices, circulating minutes/memos, word processing, data entry, photocopying, printing documents for distribution, reception, answering, logging and transferring telephone calls, paging, patient care communication, ordering of supplies, maintain equipment, etc.
• Participatein professional development activities e.g. training sessions, quality improvement initiatives, policy manual reviews, etc.
• Patient confidentiality and data security is of the utmost importance and must be evident at all times
• Perform other duties consistent with the job classification as required

Job Requirements:

Mandatory

• Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a Medical Secretary/Office Administration program
• 1 year of experience in processing various forms of payment
• Minimum 40 wpm keyboarding/data entry speed

Preferred

• 1year of experience in an acute care environment
• Knowledge of medical terminology
• Proficient in Cerner

Skills and Knowledge

• Proficiency with Patient Care Systems
• Proficiency in Microsoft Word, Excel, and Outlook
• Skilled at setting priorities and handling multiple tasks simultaneously; demonstrated flexibility and initiative
• Demonstrated ability to effectively interact with all levels of staff, patients and their families
• Ability to work independently and as a team player on the unit, with other departments and external stakeholders
• Proven organizational and time-management skills with a demonstrated ability to exercise tact, discretion and good judgment
• Demonstrated telephone, interpersonal and customer service skills required; compassion and good public relations skills are necessary when dealing with anxious patients and families
• Proven conflict management, problem solving and decision making skills
• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated satisfactory work performance and attendance history