Unit Clerk (CLK-CA12-001) - Bethany Calgary

BCS Bethany Care Society; Calgary; On-site; CAD 25,000 - 33,000; Part time

Job summary

The Bethany Calgary site is seeking a part-time Unit Clerk to support the Sunshine Point LTC team in Calgary, Alberta. The role focuses on accurate documentation, resident-centred care, and efficient interdepartmental communication.

Responsibilities include answering phones, maintaining health care records, coordinating transport, and liaising with residents, families, and the interdisciplinary team. Minimum Grade 12 and a Unit Clerk Certificate are preferred; 1-2 years' experience is desirable.

Qualifications

• Grade 12 Diploma.
• Unit Clerk Certificate preferred.
• 1-2 years’ experience as a Unit Clerk.
• Experience with geriatrics is preferred.

Responsibilities

• Promotes service excellence by assisting residents, families, and Interdisciplinary Team members in meeting residents' needs.
• Answers phones, directs messages, uses intercom, and communicates with external agencies and internal resources.
• Maintains accurate, comprehensive and timely documentation of resident care assessments and outcomes.
• Coordinates transportation and scheduling for residents and supports inventory and requisitions as required.

Skills

Interpersonal skills

Verbal communication

Written communication

Microsoft Office

Education

Grade 12 Diploma

Unit Clerk Certificate

Job description

About The Role

With a passion for care towards residents, families and team members, the Unit Clerk is accountable for the provision of clerical and operational support in an assigned resident care area. The Unit Clerk will assist the Interdisciplinary Team to be organized and to maintain efficient interaction with other departments and agencies.

What You Will Do

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Resident Centered Care

   • Promotes service excellence through assisting residents, families, and Interdisciplinary Team members in meeting the needs of residents.
   • Maintains a courteous, helpful demeanor and consistently demonstrates an ability to communicate clearly and concisely with all contacts.
   • Provides timely and accurate assistance to residents, families, team members and visitors.
   • Facilitates communication as required (answering phones, directing messages, using intercom, communicating with external agencies and internal resources).
   • Promotes resident well-being and independence through arranging appointments (hairdressing, outings, consultations, lab work, and conferences).
   • Assists in identifying resident transportation needs and arranges transportation, accompaniment and petty cash as required.
   • Communicates with the residents, families and Interdisciplinary Team members in regards to resident preferences and schedules.

2. Documentation

   • Accurate, comprehensive and timely documentation of resident care assessment, interventions and outcomes in alignment with Bethany policies and procedures.
   • Assembles and maintains the Resident Health Care record in an accurate and up to date manner.
   • Ensures proper resident identification is in place.
   • Maintains the confidentiality of all residents.
   • Maintains awareness of the unit’s inventory and completes requisitions for material management when required.
   • Ensures adequate supply of stationary items and required forms.
   • Utilizes required forms for ordering and when necessary picks up supplies from other departments.
   • Completes Maintenance Requisitions as required and maintains awareness of status of repairs.
   • Photocopies and distributes notices and mail as required.

3. Team Work

   • Cares for and actively participates and assists other employees to achieve and maintain a responsible atmosphere of resident centered care.
   • Liaises with Interdisciplinary Team to support resident and family requests for service (pastoral care, palliative care, volunteer services).
   • Liaises with facility support services to support resident, family and Interdisciplinary Team requests for service (laundry, business office, maintenance, environmental services).
   • Notifies appropriate team members, using internal communication processes, of the arrival, discharge, or transfer of residents.

What You Bring

Education

• Grade 12 Diploma
• Unit Clerk Certificate preferred

Experience

• 1-2 years’ experience as a Unit Clerk
• Previous experience with geriatrics is preferred

Additional Skills

• Able to work effectively in a physically and mentally demanding environment.
• Excellent interpersonal skills, and strong verbal and written communication skills
• Experience and a good working knowledge of Microsoft Office

Position Information

Location: Calgary, Alberta Site: Bethany Calgary Site Address: 916 18A St NW, Calgary, AB T2N 1C6 Classification: Unit Clerk (CLK-CA12-001) - Bethany Calgary FTE: 0.78 Non- Union/Union: AUPE GSS Department/Unit: Sunshine Point LTC Time Type: Part time Position Type: Temporary (Fixed Term) Shift & Hours of Work: Days (0900 - 1530) Shift per Cycle: 5, 6.00 hour shifts in a 4 week cycle Position Start Date: 2026-09-29 Position End Date: 2027-01-16

All applicants are thanked for their interest. Only those selected to move forward will be contacted.

Bethany Care Society is an equal opportunity employer. Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations. Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). By forwarding your resume to Bethany you are consenting to the collection and use of your personal information for this job competition. Your information will be kept strictly confidential.

Bethany is one of Western Canada’s largest not-for-profit providers of care, housing, and community services for seniors and persons with disabilities. Since 1945, Bethany has provided high-quality, person-centred care focused on the unique physical, emotional, and spiritual well-being of our residents and tenants. At Bethany, our employees are the backbone that supports our model of quality care. We celebrate a workforce rich in diversity, and our employees are rewarded through meaningful work experiences. Our employees are a part of something bigger than themselves—we are a team of multidisciplinary professionals committed to "Creating Caring Communities."

For more information, check out this video about Working at Bethany