Unit Claims Manager - Auto

intactfc; Mississauga; Hybrid; CAD 87,000 - 107,000; Full time

Benefits offered by this job

Telemedicine

Wellness account

Employee referral bonus

Job summary

Intact Inc. is seeking a Unit Claims Manager to lead our Auto claims team. You willDirect the claims workflow, coach staff, and drive quality and efficiency in handling claims while maintaining high customer service standards.

The role requires at least 3 years of claims handling experience, strong leadership, and a commitment to integrity. The position operates in a hybrid model with competitive benefits and growth opportunities.

Qualifications

• 3+ years of experience in claims handling.
• Ability to coach and develop staff.
• Strong decision-making capabilities.
• Excellent computer skills.
• Strong sense of personal responsibility.
• Cares about people and fosters an open, honest environment.
• Acts with integrity and customer-focused mindset.

Responsibilities

• Directs and coordinates the activities of Adjusters and Customer Service Representatives to process claims efficiently.
• Measures team performance and ensures quality of claims handling and compliance with standards.
• Leads and plans resources to meet budget and promote teamwork.
• Implements improvements to operational processes.
• Makes decisions on claims and indemnities per company standards.
• Promotes the brand image and business principles to partners.

Skills

Coaching

Decision making

Computer skills

People-oriented

Integrity

Customer focus

Team leadership

Tools

Microsoft Office

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model

Possibility to purchase up to 5 extra days off per year

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):
87,200 - 106,600

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
12%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Unit Claims Manager to join our growing Auto team!

What you'll do here:

• Directs and coordinates the activities of Adjusters and Customer Service Representatives related to the processing of claims in order to achieve objectives in terms of commitment, management of excess costs, efficiency and customer service.
• Contributes to the achievement of corporate and regional objectives by measuring team performance, ensuring quality of claims handling, level of compliance with standards, procedures and productivity.
• Manage the activities of his/her team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork and guiding their technical training.
• Participate in the improvement of operational processes.
• Make decisions for his/her team regarding the processing of claims and the payment of indemnities in accordance with company standards.
• Promote the brand image and business principles to partners.

What you bring to the table:

• At least 3 years experience in claims handling
• Demonstrated ability to coach and develop employee's skills and performance
• Strong decision making capabilities
• Excellent computer skills and knowledge
• Have a strong sense of personal responsibility
• Cares about people
• Create an open and honest environment
• Act with integrity
• Customer inspired
• Strive for excellence

Posting expires September 17, 2026 11:59 PM EST.

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid

#LI-MS1

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited