Unilingual and Bilingual Engagement Specialist (Call Center)

Kingsdale Advisors; Toronto; On-site; CAD 24,796 - 34,440; Full time

Job summary

A leading advisory firm in Toronto is seeking an Engagement Specialist to provide exceptional service to clients' shareholders. The role involves leading outbound calls and assisting with proxy voting processes. Candidates should possess strong communication skills and experience in client service, with a preference for those with a background in business or finance. This is an office-based role offering a contract until December 31, 2026, with a pay range of $18 to $25 per hour.

Qualifications

• Ability to explain complex proxy voting and corporate action concepts clearly.
• Experience in call-center environments with high-volume interactions.
• Strong listening skills to identify concerns and capture sentiment.

Responsibilities

• Lead outbound calls to key shareholders and manage multichannel communication.
• Effectively explain proxy concepts to shareholders.
• Assist shareholders with voting and support corporate action events.

Skills

Strong verbal and written communication skills

Client service experience

Critical thinking

Problem-solving skills

Education

College or university education in business or finance

Job description

About Kingsdale Advisors

With offices in Toronto and New York, Kingsdale Advisors is a leading shareholder services and advisory firm, recognized for handling the largest and most high‑profile contested shareholder meetings and major transaction events. Since 2003, we have been trusted by public companies across North America to engage shareholders and drive the success of shareholder‑driven meetings and transactions. Our multidisciplinary team specializes in strategic and defensive advisory, governance and proxy analytics, communications, and voting analytics.

Your Career as an Engagement Specialist (unilingual or bilingual)

The Engagement Specialist is responsible for providing exceptional service to clients' shareholders, ensuring the successful execution of various mandates (e.g., annual shareholder meetings, mergers, tender offers, contested meetings). You will develop expertise in financial terminology and the proxy voting process (proxy solicitation) and corporate actions process (corporate actions events).

Key tasks include outreach to shareholders providing direct support to facilitate informed decision‑making. Engaging shareholders by providing end‑to‑end support for proxy voting and corporate actions events, including control number assistance and vote capture, guiding shareholders and noteholders through corporate action events, including tender offers, consent solicitations, and noteholder voting and completing documentation or electronic processes for participating in corporate action events.

Position Details

• Contract: Till 31 Dec, 2026
• Location: Office‑based, with all necessary equipment (including a laptop) provided
• Shifts: Day and evening shifts are assigned based on candidate qualifications and business needs, operating between 8:00 AM and 11:00 PM EST on weekdays and 10:00 AM to 7:00 PM EST on Saturdays, with flexibility to work Sundays as required. Shifts are up to 8 hours per day, with potential overtime
• Hourly rate: $18 to $25 per hour

Candidate Preferences

• This role is ideal for strong communicators and critical thinkers, who maintain professionalism, diplomacy, and efficiency when engaging in challenging situations in a call center capacity
• Additionally, this role is suited to candidates who are adaptable, motivated, and eager to build their careers in the dynamic, specialized field of proxy solicitation. Kingsdale supports the growth of individuals who are committed to developing their skills and advancing professionally
• We are seeking both unilingual English‑speaking candidates and bilingual candidates fluent in both English and French (Quebecois preferred)

How You Will Contribute

• Lead outbound calls to key shareholders and manage multichannel communication (inbound, outbound, email, chat, SMS)
• Effectively explain proxy concepts and corporate action mandates to shareholders
• Provide exceptional service, assisting shareholders with voting, acting as an information agent, and supporting corporate action events
• Communicate tailored messages based on each client's needs
• Document call details per standard operating procedures and report on gathered intelligence as required
• Meet or exceed call center KPIs, including focus on call quality targets
• Report client issues or concerns that could impact the mandate to the manager immediately
• Conduct research to locate contact information for shareholders
• Take on other duties as assigned to ensure successful outcomes for clients

Qualifications & Attributes

• Strong verbal and written communication skills, with the ability to explain complex proxy voting and corporate action concepts clearly and professionally to diverse shareholders.
• Demonstrated experience in client service, call‑center environments, investor relations, or shareholder engagement, with comfort handling high‑volume outbound and inbound interactions.
• Calm, diplomatic, and professional when engaging with shareholders who may be frustrated, confused, or resistant, particularly in time‑sensitive or high‑pressure situations.
• Strong listening, critical‑thinking, and problem‑solving skills, with the ability to identify concerns, capture sentiment, and elevate issues appropriately.
• High attention to detail and accuracy, particularly when documenting interactions, capturing intelligence, and following standard operating procedures.
• Adaptable and dependable, with the ability to manage shifting priorities, flexible schedules, and changing workloads during peak periods
• Comfortable learning industry‑specific processes and technology, with strong digital literacy and the ability to work across multiple systems and communication platforms.
• Self‑motivated and career‑oriented, with an interest in finance, corporate governance, and developing long‑term expertise in the proxy solicitation industry.
• College or university education in business or finance is preferred; related industry experience is considered an asset