Underwriting Support - Account Analyst

Liberty Mutual Canada; Halifax; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Health & dental benefits

Market-leading pension plan

Tuition reimbursement programs

Employee assistance programs

Committees involvement

Job summary

Liberty Mutual Canada is seeking an Account Analyst to support underwriting by gathering and entering data into pricing models, analyzing exposure and loss, and ensuring timely processing through the policy lifecycle. This hybrid role blends on-site and remote work across major Canadian offices and national teams.

The successful candidate will handle data evaluation, policy processing, and collaboration with underwriters and brokers, while adhering to procedures and quality standards.

Qualifications

• Post-secondary education and/or 2+ years in insurance operations.
• Preference for experience with P&C or Specialty policies.
• Strong written and verbal communication skills.
• Proficiency in Word and Excel.

Responsibilities

• Gather, organize, and enter data into pricing models for submissions.
• Perform preliminary analyses of exposure, loss, and coverage.
• Oversee workflow for moderate to complex accounts from clearance to issue.
• Respond promptly to service requests and coordinate with underwriters and agents/brokers.
• Process rating requests, issues, audits, endorsements, and cancellations.
• Follow SOPs to maintain quality control and compliance.
• Collaborate with multiple profit centers and partners.

Skills

Communication

Data entry

Data analysis

Attention to detail

Multi-tasking

Education

Post-secondary education

Tools

Excel

Word

Job description

Department : Operations Location: Toronto, Calgary, Vancouver or Halifax Reports to: Team Lead, Underwriting Support

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax. At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed. We are looking for varied and diverse perspectives and experiences that we can add to our team! Our core values guide all of our decision-making and come to life through our benefits and employee programs.

We offer:

• A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance
• Competitive health & dental benefits plan
• Market-leading pension plan
• Competitive time off policy
• External education & tuition reimbursement programs
• Employee & Family Assistance Programs
• An opportunity to get involved and become a member of one of our national employee committees
• social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity:

The Account Analyst is responsible for supporting the underwriting team in managing new and renewal business accounts. This role involves gathering and entering critical information into pricing models, conducting initial analyses of exposure, loss, and coverage, and ensuring timely and accurate processing throughout the policy lifecycle.

Duties and Responsibilities:

• Data Evaluation Support: Gather, organize, and enter data into pricing models for new submissions and renewal accounts to assist in the data evaluation process.
• Analysis of Accounts: Perform preliminary analyses of exposure, loss, and coverage to assist underwriters in their decision-making processes.
• Workflow Management: Oversee the workflow for moderate to complex accounts from clearance through policy issuance, ensuring adherence to compliance guidelines and documentation standards.
• Service Coordination: Respond promptly to service requests, providing support to underwriters and agents/brokers to facilitate seamless communication and service delivery.
• Policy Processing: Process rating requests and issue policies, audits, endorsements, and cancellations for commercial lines of business in a timely and accurate manner.
• Adherence to Procedures: Follow standard operating procedures and detailed processing instructions to maintain quality control and compliance across all tasks.
• Collaboration: Work collaboratively with multiple profit centers and business partners to enhance service delivery and foster a team-oriented environment.

Skills & Qualifications:

• Post-secondary education (Bachelors, Diploma etc.) and/or at least 2 years of related work experience, ideally in insurance operations.
• Strong preference given to candidates with experience working with P&C or Specialty policies.
• Knowledge of the insurance industry is preferred and progress or interest in pursuing an industry recognized designation (i.e., CIP) is an asset.
• Strong written and verbal communication skills.
• Strong demonstrated proficiency in Microsoft Office Suite, specifically Word and Excel.
• Strong accuracy, attention to detail, and documentation skills.
• Ability to multi-task and prioritize various projects/assignments in a high-volume, fast-paced environment.

This posting is for an active, current vacancy.

Target Hiring Range: CAD $55,000 - $65,000 per year (base salary). This range represents the expected annual base salary for this role. Final offers will be determined based on each candidate's qualifications, relevant experience, internal equity, and the needs of the role. The posted range does not include variable compensation (bonus), allowances, or benefits. Offers above the published maximum may be approved with appro