Underwriter, Regional Underwriting (Fleet)

Economical Insurance; Calgary; On-site; CAD 51,000 - 94,000; Full time

Benefits offered by this job

Company share ownership program

Incentive program

RRSP/pension matching

Volunteer days & charitable donations

Tuition assistance & study leave

Wellness and recognition programs

Product/service discounts

Job summary

Definity is seeking an experienced Commercial Auto/Garage Underwriter in Calgary. This role focuses on assessing submissions, pricing decisions, and broker relationship management within a multi-product environment.

You will negotiate terms, coordinate with other underwriters, and ensure adherence to SLAs and profitability targets. A CIP/FCIP or commitment is valued, along with a track record in property/casualty underwriting.

Qualifications

• Post-secondary education and/or equivalent on the job experience in a pertinent domain.
• 2+ years of experience in Commercial automobile/garage underwriting.
• Completion or commitment to complete the CIP/FCIP designation.
• Strong customer service orientation, excellent verbal and written communication skills.
• Ability to work within and adapt to PC oriented environments, including advanced knowledge of Microsoft Office.
• Highly motivated and enthusiastic.
• Strong conflict resolution skills.
• A problem solver with strong negotiating skills and proven ability to create and maintain business relationships.
• Commitment to high standards of performance and goals.
• Ability to analyze situations and manage multiple and changing priorities.
• Experience in underwriting property/casualty, professional liability, or agriculture insurance is an asset.

Responsibilities

• Assess, accept, and decline new business submissions.
• Negotiate renewals and policy endorsements.
• Make underwriting and pricing decisions on individual risks, as well as within the context of a broker's broader portfolio of business.
• Negotiate the terms and conditions of risk acceptance with brokers in writing, by telephone, electronic mail or in person.
• Develop and maintain positive broker relations.
• Leverage tools, resources and reports to appropriately evaluate risks and make effective underwriting decisions.
• Manage multiple transactions within information system/programs, routing and documenting processing.
• Coordinate with other underwriters to manage broker transactions across product areas or risk types.
• Manage adherence to service level agreements, productivity levels, and profitability targets.
• Participate in production calls on brokerage offices, as required.
• Accompany brokers on field underwriting of accounts, as required.
• Provide technical support to brokers.

Skills

Customer service orientation

Verbal and written communication

Microsoft Office knowledge

Negotiation skills

Analytical thinking

Manage multiple priorities

Problem solving

Underwriting experience (property/cas.

Education

Post-secondary education or equivalent

CIP/FCIP designation or commitment

Tools

Microsoft Office

Job description

The Opportunity

We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

Job Description

We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

What can you expect in this role?

• You’ll assess, accept, and decline new business submissions
• You’ll negotiate renewals and policy endorsements
• You’ll make underwriting and pricing decisions on individual risks, as well as within the context of a broker's broader portfolio of business
• You’ll negotiate the terms and conditions of risk acceptance with brokers in writing, by telephone, electronic mail or in person
• You’ll develop and maintain positive broker relations
• You’ll leverage tools, resources and reports to appropriately evaluate risks and make effective underwriting decisions
• You’ll manage multiple transactions within information system /programs, leveraging system functionalities to appropriately route and document processing of transactions
• You’ll effectively coordinate with other underwriters to manage broker transactions that span across multiple product areas (e.g., fleet, IRCA, property, casualty) or risk types (small business vs. mid-market)
• You’ll manage adherence to relevant service level agreements, productivity levels, and profitability targets
• You’ll participate in production calls on brokerage offices, as required
• You’ll accompany brokers on field underwriting of accounts, as required
• You’ll provide technical support to brokers

What do you bring to the role?

• Post-secondary education and/or equivalent on the job experience in a pertinent domain
• 2+ years of experience in Commercial automobile/garage underwriting
• Completion or commitment to complete the CIP/FCIP designation
• Strong customer service orientation, excellent verbal and written communication skills
• Ability to work within and adapt to PC oriented environments, including advanced knowledge of Microsoft Office
• Highly motivated and enthusiastic
• Strong conflict resolution skills
• A problem solver with strong negotiating skills and proven ability to create and maintain business relationships
• Commitment to high standards of performance and goals
• Ability to analyze situations and manage multiple and changing priorities
• Experience in underwriting property/casualty, professional liability, or agriculture insurance is an asset

Salary Range: $51,300-$94,400

About Us

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement?

We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for examsFocus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

About The Team

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Definity Insurance (formerly Economical Insurance), Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.