Undergraduate Academic Student Advisor

University of Alberta; Edmonton; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The University of Alberta is seeking a Student Services Advisor to support undergraduate Engineering students. This hybrid role, based at North Campus in Edmonton, involves advising on admission, transfer credits, academic planning, and convocation procedures, while coordinating with the Student Services team to meet enrollment and community goals.

Reporting to the Manager, Student Services, you will assist domestic and international applicants, interpret calendar regulations, and contribute to

Qualifications

• Undergraduate degree with 2+ years in higher education, student services, or a client-facing environment, with a focus on student advising, admissions, records, or program administration.
• Experience or training in supporting at‑risk students.
• Excellent written, oral, and public speaking skills, paired with intercultural competence, tact, and diplomacy.
• Proven ability to prioritize high‑volume tasks under tight deadlines.
• Excellent computer skills including Microsoft Office applications.
• Ability to work independently as well as part of an integrated team and demonstrate ability to maintain confidentiality when working with highly sensitive information.

Responsibilities

• Advises current and prospective students and staff about university and faculty policies and procedures regarding admission, registration, program planning, program completion, convocation including Iron Ring, course withdrawals, academic standing, grades, deferred exams; advising is conducted verbally and in writing (in-person and e-advising).
• Advises and coaches students regarding larger life issues such as health, isolation, financial stress and career planning; refers students with severe personal difficulties to the appropriate professional counselors and/or agencies on campus.
• Provide students with information about alternatives, limitations and possible consequences of academic decisions.
• Interprets and communicates calendar regulations.
• Processing applications for program admission from inquiry to decision stage. Conduct admission reporting, including collecting and analyzing data to inform the decision making process.

Skills

Public speaking

Intercultural competence

Prioritization

Microsoft Office

Communication

Education

Undergraduate degree

Tools

PeopleSoft Campus Solutions

Slate

Alfresco

Job description

Job Description

This position has a term of one year plus a day with the possibility of extension.

Location

This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Manager, Student Services, the Student Services Advisors provide superior student services to undergraduate Engineering students. Specific responsibilities are to administer the admission and transfer credit processes for domestic and international applications, provide academic advisement for undergraduate students, including first-year, evaluate academic standing and facilitate convocation procedures within the Faculty of Engineering.

The incumbent(s) work independently within the student services team, and contribute to the service, enrollment management and community outreach goals of the Faculty of Engineering.

Responsibilities

Student Advising and Program Management

• Advises current and prospective students and staff about university and faculty policies and procedures regarding admission, registration, program planning, program completion, convocation including Iron Ring, course withdrawals, academic standing, grades, deferred exams; advising is conducted verbally and in writing (in-person and e-advising).
• Advises and coaches students regarding larger life issues such as health, isolation, financial stress and career planning; refers students with severe personal difficulties to the appropriate professional counselors and/or agencies on campus.
• Provide students with information about alternatives, limitations and possible consequences of academic decisions.
• Interprets and communicates calendar regulations.
• Processing applications for program admission from inquiry to decision stage. Conduct admission reporting, including collecting and analyzing data to inform the decision making process.

Qualifications

• Undergraduate degree with at least 2 years of experience in higher education, student services, or a client-facing environment, with a focus on student advising, admissions, records, or program administration.
• Demonstrated experience or training in supporting at‑risk students.
• Exceptional written, oral, and public speaking skills, paired with strong intercultural competence, tact, and diplomacy.
• Proven ability to prioritize high‑volume tasks under tight deadlines.
• Excellent computer skills including Microsoft Office applications.
• Ability to work independently as well as part of an integrated team and demonstrate ability to maintain confidentiality when working with highly sensitive information.

Preferred Qualifications

• Working knowledge of UofA academic policies and procedures.
• Experience with student administration system technology (PeopleSoft – Campus Solutions, Slate, and Alfresco).

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

About Us

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more .

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

About The Team

The Faculty of Engineering is one of North America’s top engineering schools, known for innovation, collaboration, and impact. It fosters an exceptional student experience through a holistic approach that combines technical excellence with emotional intelligence. With strong community engagement, interdisciplinary research, and a commitment to societal well‑being, the faculty prepares students to lead in a rapidly evolving, global engineering landscape.