Unclaimed Property Administrator

Manulife Financial; Halifax; Hybrid; CAD 38,000 - 64,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife is seeking an Unclaimed Property Administrator in Halifax, Canada. The role involves reviewing documentation, initiating claims, and guiding customers through the validation process to reclaim funds that belong to them.

Ideal candidates have at least 3 years of administrative experience, strong attention to detail, and proficiency with Microsoft Office. The role is hybrid, and the organization emphasizes service excellence and regulatory compliance.

Qualifications

• Minimum of 3 years of administrative experience.
• Experience in business operations, customer service, claims administration or a related field.
• Proficiency with Microsoft Office applications and general computer systems.

Responsibilities

• Process requests from external customers to initiate a claim, reviewing documentation for completeness and eligibility with high attention to detail.
• Contact customers when additional information is required and determine if standard communications suffice.
• Process requests from external vendors and partners to support claim progression.
• Manage escalated inquiries related to claim initiation and documentation requirements.
• Utilize multiple operational and claims systems and maintain knowledge of each.
• Support additional administrative and operational responsibilities as required.
• Other duties as assigned

Skills

Administrative experience

Business operations

Customer service

Claims administration

Financial services

Microsoft Office

Tools

Microsoft Office

Job description

At Manulife, our mission is to help make decisions easier and lives better. As an Unclaimed Property Administrator, you will play a key role in ensuring unclaimed property requests are processed accurately, efficiently, and in compliance with regulatory requirements. You will be responsible for reviewing documentation, initiating claims, supporting customers through the validation process, and resolving escalated inquiries to help individuals reclaim funds that rightfully belong to them. This is an excellent opportunity for a detail-oriented professional who enjoys administrative work, problem-solving, and delivering exceptional customer service while making a meaningful impact on customers' financial well-being.

Position Responsibilities:

• Process requests from external customers seeking to initiate an unclaimed property claim. Review documentation, apply established procedures, and use sound judgment to determine whether requests are complete and eligible for processing. High attention to detail is required to ensure an accurate and timely customer experience. (80%)

• Contact customers when additional information or supporting documentation is required. Determine whether standard communications are sufficient or whether direct outreach is necessary to resolve outstanding items. (5%)

• Process requests from external vendors and business partners that require immediate attention to support claim progression.

• Manage escalated inquiries related to claim initiation, documentation requirements, and follow-up activities, ensuring timely resolution.

• Utilize multiple operational and claims-related systems effectively and maintain a working knowledge of each.

• Support additional administrative and operational responsibilities as required.

• Other duties as assigned

Required Qualifications:

• Minimum of 3 years of administrative experience.

• Previous experience in business operations, customer service, claims administration, financial services, or a related field.

• Proficiency with Microsoft Office applications and general computer systems.

Preferred Qualifications:

• Strong attention to detail and accuracy when reviewing and processing documentation.

• Ability to manage multiple priorities in a deadline-driven environment.

• Strong written and verbal communication skills.

• Strong administrative background with proven organizational skills.

• Exceptional attention to detail and commitment to quality.

• Excellent customer service and communication skills.

• Demonstrated initiative, sound judgment, and problem-solving ability.

• Strong typing and data-entry skills.

• Ability to multitask and manage competing priorities in a fast-paced environment.

• Strong computer skills, including proficiency with Microsoft Office.

• Experience handling escalations and resolving complex customer inquiries.

• Ability to work independently while contributing effectively within a collaborative team environment.

• Continuous improvement mindset with a focus on operational excellence and customer satisfaction.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

混合式

Salary range is expected to be between

$38,175.00 CAD - $63,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.