Bilingual Co-op 2027 - Disability Operations

Manulife Financial; Quebec; Hybrid; CAD 39,000 - 45,000; Full time

Job summary

Manulife Financial is offering a cooperative placement in Canada, with remote work options and access to GRO, our premier early talent program. You will learn by doing, supported by a flexible environment that values well-being and inclusion.

The role includes claims processing exposure and collaboration with multiple teams across Manulife/John Hancock. As a student in an undergraduate program, you will gain practical experience, complete functional interviews, and contribute to timely

Qualifications

• Undergraduate student in nursing, health sciences or mental health.
• Good organizational and written/oral communication skills.
• Familiarity with claims processing and health insurance.

Responsibilities

• Coordinate with Case Managers, Disability Specialists, and Associate Managers.
• Make follow-up calls and send written communications to members, sponsors, professionals and vendors.
• Reach out to Plan Members to complete functional telephone interviews.
• Keep claim files up-to-date and accurate.
• Support payment of invoices and update banking information.

Skills

Organizational skills

Communication

MS Office

Team player

Multitasking

Claims processing knowledge

Customer service experience

Education

Undergraduate student (Nursing, Health Sciences, Mental Health)

Tools

Microsoft Office

Job description

Position Responsibilities:

• Work closely with Case Managers, Disability Specialists and Associate Managers.
• Make follow-up phone calls and/or send written communication to Plan Members, Plan Sponsors, medical professionals and vendors.
• Reach out to Plan Members by phone to complete functional telephone interviews.
• Keep claim files up-to-date and accurate.
• Support payment of invoices.
• Update Plan Member banking information.

Required Qualifications:

• You are currently studying in an undergraduate program like Nursing, Health Sciences, or Mental Health.
• You have great organizational skills and can communicate well both in writing and speaking.
• You are comfortable using Microsoft Office Suite (Word, Excel, PowerPoint).
• You can manage working on your own and love being part of a team.
• You are good at juggling multiple tasks at once.
• You have some basic knowledge about claims processing and health insurance.
• You have had some experience in customer service or administrative work.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• As part of our co‑op program, you will gain early access to Manulife John Hancock’s premier early talent program, GRO, tailored to graduating students! This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

Salary range is expected to be between

$39,000.00 CAD - $44,850.00 CAD

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term

Working Arrangement

Remote

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Working Arrangement

遠端工作