Trust Associate, Indigenous Wealth Solutions - Vancouver, BC

Scotiabank; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

Scotiabank, Vancouver, seeks a Trust Associate to support a Trust Officer within Indigenous Wealth Solutions. You will provide proactive client service across a portfolio, ensuring accurate account administration with attention to cultural nuances.

The role emphasizes collaboration, governance awareness, and timely issue resolution, contributing to Scotiabank’s Truth and Reconciliation Action Plan and a high-performance, inclusive culture.

Qualifications

• High School Graduate.
• Desirable enrolment in STEP Canada, CSC, IFIC, ICB, NATOA courses.
• Working knowledge of asset management and administrative procedures.
• Strong PC skills and basic knowledge of Trust Accounting principles.
• Some estate/trust administration, Indigenous governance or cultural protocols experience is desirable.

Responsibilities

• Provide administration and relationship management support to the Trust Officer and Indigenous Wealth Solutions clients.
• Maintain daily surveillance of cash positions and prepare accurate fee calculations and statements.
• Assemble asset information for new accounts and set up client and asset data with diaries and remittance processing.
• Prepare routine correspondence and documentation for internal oversight groups.

Skills

Client experience

Interpersonal skills

Time management

Education

High School Graduate

Financial industry courses (STEP/CSC/IFIC/ICB/NATOA)

Tools

PC skills

Trust accounting basics

Job description

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Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Scotiatrust’s Indigenous Wealth Solutions team and Centre of Excellence provide a variety of customized fiduciary, agency and custody solutions tailored to the unique needs of Indigenous Nations and organizations from coast to coast to coast.

The Trust Associate plays a vital role in supporting a Trust Officer, Indigenous Wealth Solutions, by providing proactive administrative and client service support across a portfolio of accounts with varying levels of size and complexity. This position is instrumental in the day-to-day management, oversight and administration of accounts, delivering memorable and positive experiences to Indigenous Trusts clients that consider and respect their unique needs and the cultural nuances that exist within each Indigenous community we serve.

As a member of the Indigenous Trusts National Centre of Excellence, you would gain invaluable technical knowledge about Indigenous Trusts which you would convey and share with our teams and partners in support of Scotiabank’s Truth and Reconciliation Action Plan.

Key Job Accountabilities

• Administration and Relationship Management Support
• Assist the Trust Officer with providing a best in class, proactive and personalized client experience to clients, members and beneficiaries, exemplified by timely and accurate account administration coupled with demonstrated technical expertise, personal integrity and an ability to respond to stated and unstated client needs and concerns.
• Provide effective back-up in the absence of the Trust Officer by demonstrating a detailed knowledge of the accounts and responding to the client and beneficiary needs in a timely manner, referring matters to other resources where appropriate.
• Maintain daily surveillance over cash positions and provide reports for any cash positions that require remedial attention. Create/input accurate and timely accounting entries for payments to third parties realization of assets, fee collection, referring all unusual items for further action as required. Prepare detailed fee calculations in Estate and Trust accounts in accordance with fee agreements or local judicial/industry practice.
• Assemble information regarding assets in new accounts (including research into the tax costs) and ensure the preparation of the opening inventory/Record of Trust. Set up client and asset information on the Trust including the creation and maintenance of diaries to provide for such matters as fixed remittances fee processing, investment reviews and statement production.
• Prepare routine correspondence and documentation, including draft documentation in respect of matters that policy requires be submitted to the appropriate internal oversight groups concerning beneficiary/court approval of fees and statements.

Additional Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Ensuring thorough knowledge of, and strict adherence to, the Bank’s Global Sales Practices.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.

Experience and Functional Competences

• Proactive with a proven track record of providing a best in class client experience
• Proven aptitude to learn new concepts and readily apply them to day to day tasks
• Strong interpersonal and verbal communication skills
• Strong time management skills and a proven ability to multi-task

Education / Experience

• High School Graduate
• Enrolment in Financial Industry courses, such as STEP Canada, CSC, IFIC, ICB, NATOA, is desirable.
• Working knowledge of asset management and administrative procedures
• Strong PC Skills
• Basic knowledge of Trust Accounting principles
• Some experience with estate and trust administration, professional administration (law, accounting, etc), Indigenous governance, community wealth models and/or cultural protocols, is desirable.

Work Conditions

Work in a standard office-based environment requiring normal sensory attention. The incumbent may be required to travel to remote locations or attend external client meetings outside of normal business hours and/or in remote locations. The incumbent may be required to work extended house, as needs dictate.

Location(s): Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.