Trust Accounting Administrator

Arbor Memorial Inc.; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Arbor Memorial Inc. in Toronto seeks a Trust Accounting Administrator reporting to the Manager of Investment Operations. You will complete trust and insurance reconciliations and provide administrative support to the department.

The role requires accuracy, strong communication, and the ability to work independently or as part of a team in an in-office setting five days a week at 2 Jane St.

Qualifications

• Completion of a college diploma or equivalent in accounting.
• 1+ years related accounting/bookkeeping experience.
• Good oral and written communication skills with exceptional interpersonal skills.
• Intermediate computer skills including experience with Excel and an accounting software package.
• Demonstrated analytical, mathematical, organizational and problem solving skills.
• Self-motivated with the ability to work effectively independently or as part of a team.
• Excellent attention to detail and consistently high level of accuracy.
• Demonstrated strong customer service skills with the ability to partner with all levels of the organization.
• Exemplifies Arbor’s values of compassion, integrity, trust, teamwork and excellence.

Responsibilities

• Maintains and updates the Ontario excess interest database and prepares cheque requisitions for refunds.
• Maintains and updates the T5 database.
• Prepares monthly trust, annuity, bank and general ledger reconciliations and worksheets. Posts and verifies entries in the system and investigates discrepancies.
• Requests from trustees, withdrawal of trusted funds based on provincial guidelines, sends and reviews required documents, receives funds and applies credits to customer accounts.
• Maintains and updates a GST database for refunds on cemetery pre‑need contracts.
• Receives and responds to inquiries from cemetery and funeral branch personnel regarding cancellations and repurchases and calculates interest to be refunded, following provincial legislation and Company policies.
• Consolidates monthly collections, removals and new sales reports for all provinces.
• Maintains and updates trial balances for all perpetual care and pre‑need trust funds.
• Other duties as required.

Skills

Accounting and bookkeeping

Communication skills

Interpersonal skills

Analytical thinking

Attention to detail

Teamwork

Self-motivation

Problem solving

Customer service

Education

College diploma in accounting

Tools

Excel

Accounting software

Job description

At Arbor Memorial, you will be surrounded by caring colleagues and hands‑on, experienced leaders with a well‑established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That’s incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long‑term financial planning and stability.

About This Location:

Our Home Office is located in the heart of Bloor West Village in Toronto, just steps away from Jane Subway station. This is an in‑office position with the expectation to attend the office five days a week at 2 Jane St.

Job Type:

Full Time, Permanent

About This Role

Reporting to the Manager, Investment Operations and following generally accepted accounting principles and Company policies and procedures, the Trust Accounting Administrator is responsible for completing trust and insurance reconciliations and worksheets and providing other administrative support to the department.

Key Qualifications And Demonstrated Abilities

• Completion of a college diploma or equivalent in accounting.
• 1+ years related accounting/bookkeeping experience.
• Good oral and written communication skills with exceptional interpersonal skills.
• Intermediate computer skills including experience with Excel and an accounting software package.
• Demonstrated analytical, mathematical, organizational and problem solving skills.
• Self‑motivated with the ability to work effectively independently or as part of a team.
• Excellent attention to detail and consistently high level of accuracy.
• Demonstrated strong customer service skills with the ability to partner with all levels of the organization.
• Exemplifies Arbor’s values of compassion, integrity, trust, teamwork and excellence.

Responsibilities

• Maintains and updates the Ontario excess interest database and prepares cheque requisitions for refunds.
• Maintains and updates the T5 database.
• Prepares monthly trust, annuity, bank and general ledger reconciliations and worksheets. Posts and verifies entries in the system and investigates discrepancies.
• Requests from trustees, withdrawal of trusted funds based on provincial guidelines, sends and reviews required documents, receives funds and applies credits to customer accounts.
• Maintains and updates a GST database for refunds on cemetery pre‑need contracts.
• Receives and responds to inquiries from cemetery and funeral branch personnel regarding cancellations and repurchases and calculates interest to be refunded, following provincial legislation and Company policies.
• Consolidates monthly collections, removals and new sales reports for all provinces.
• Maintains and updates trial balances for all perpetual care and pre‑need trust funds.
• Other duties as required.

About Us

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits please visit Total Rewards (arbormemorial.ca)

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier‑free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department . Any information received relating to accommodation will be addressed confidentially.