Transfer Care Attendant

Arbor-Memorial; Northwestern Ontario; On-site; CAD 22,000 - 30,000; Part time

Job summary

Arbor Memorial is seeking a part-time/on-call Transfer Care Attendant to support funeral homes in the Thunder Bay region. You will handle transfers of decedents to the funeral home or crematorium and operate and maintain a range of funeral vehicles.

The role requires prioritizing multiple demands, strong customer service and adherence to Everyday Excellence standards. The position involves scheduled and on-call shifts, weekend and holiday coverage, and collaboration with teams while upholding

Qualifications

• Completion of Grade 12 or equivalent and knowledge of basic accounting.
• A valid driver’s license with a clean driver’s abstract is a mandatory requirement for this position.
• Excellent knowledge of Funeral Home procedures and business practices including Everyday Excellence and Funeral Home Procedures Manuals.
• Ability to lift and carry up to 100lbs.
• Demonstrates active community involvement and establishes a positive profile of the Funeral Home within the community.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Self-motivated with the ability to work effectively independently or as part of a team.
• Excellent attention to detail and consistently high level of accuracy.
• Exceptional interpersonal and communication skills; verbal, written and presentation.
• Demonstrates strong customer service skills with the ability to partner will all levels of the organization.
• Exemplifies Arbor’s values of Compassion, Integrity, Trust, Teamwork, Excellence and Belonging.

Responsibilities

• Arranges the transfer of decedent to the funeral home or crematorium as required.
• Coordinates the safe transfer of the decedent from Nursing Home-Long Term Care facilities, Private Residence, Hospital, Hospice and Coroner’s Office as required.
• Works both Scheduled and On-Call shifts, regular, afterhours weekends and statutory holidays.
• Dispatches staff to assist as required; Alternate contact, Team member on-call.
• Complies with Arbor Memorial’s identification policy, and all Everyday Excellence Decedent Care standards as applicable
• Utilizes Everyday Excellence Logs and Transfer Control Sheets - Identifies Personal Belongings and documents in detail to ensure clear chain of custody is followed.
• Assists with basic preparation work such as dressing and casketing decedents.
• Dives funeral vehicles when required by the funeral home.
• Performs general building upkeep and ensures the proper maintenance of funeral service vehicles including washing, interior care, sanitization and cleaning, polishing, vehicle maintenance, vehicle maintenance scheduling and service care plans.

Skills

Customer service

Interpersonal skills

Organizational skills

Attention to detail

Self-motivated

Teamwork

Compassion

Belonging values

Education

Grade 12 or equivalent

Job description

How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. You’ll have our support as you serve families based on what matters most, every single day. You’ll gain valuable experience to advance in a worthwhile and rewarding career path, surrounded by kind colleagues and accessible leaders.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About this role:

As a Transfer Care Attendant, you will have the opportunity to provide outstanding customer service to the families we serve through the transportation of decedents to the funeral home or crematorium as required and the operation and maintenance of vehicles including but not limited to: vans, lead cars (sedans), professional vehicles, coaches and limousines.

We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously and is located in the Region of Thunder Bay, Ontario to support all funeral homes in the area with their transfer care needs.

Job Type: Part Time/On Call

Vacancy Status: This is vacancy, and we are actively recruiting for this role.

Key Qualifications and Demonstrated Abilities:

• Completion of Grade 12 or equivalent and knowledge of basic accounting.
• A valid driver’s license with a clean driver’s abstract is a mandatory requirement for this position.
• Excellent knowledge of Funeral Home procedures and business practices including Everyday Excellence and Funeral Home Procedures Manuals.
• Ability to lift and carry up to 100lbs.
• Demonstrates active community involvement and establishes a positive profile of the Funeral Home within the community.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Self-motivated with the ability to work effectively independently or as part of a team.
• Excellent attention to detail and consistently high level of accuracy.
• Exceptional interpersonal and communication skills; verbal, written and presentation.
• Demonstrates strong customer service skills with the ability to partner will all levels of the organization.
• Exemplifies Arbor’s values of Compassion, Integrity, Trust, Teamwork, Excellence and Belonging.

Responsibilities:

• Arranges the transfer of decedent to the funeral home or crematorium as required.
• Coordinates the safe transfer of the decedent from Nursing Home-Long Term Care facilities, Private Residence, Hospital, Hospice and Coroner’s Office as required.
• Works both Scheduled and On-Call shifts, regular, afterhours weekends and statutory holidays.
• Dispatches staff to assist as required; Alternate contact, Team member on-call.
• Complies with Arbor Memorial’s identification policy, and all Everyday Excellence Decedent Care standards as applicable
• Utilizes Everyday Excellence Logs and Transfer Control Sheets - Identifies Personal Belongings and documents in detail to ensure clear chain of custody is followed.
• Assists with basic preparation work such as dressing and casketing decedents.
• Drives funeral vehicles when required by the funeral home.
• Performs general building upkeep and ensures the proper maintenance of funeral service vehicles including washing, interior care, sanitization and cleaning, polishing, vehicle maintenance, vehicle maintenance scheduling and service care plans.

About Us:

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.