Trouble Program Manager 2

BC Hydro; Surrey; Hybrid; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Benefits package

15 paid vacation days

Lifetime pension

Flexible work model

Training and development

Job summary

BC Hydro in Surrey seeks a senior program and performance reporting lead for the Trouble and Storm Programs. Reporting to the M3 Manager, you will oversee monthly reporting, help drive performance reviews, and enhance reporting capabilities to support business needs.

Collaborating with field crews, Asset Management, Finance, Indigenous Relations, and other partners, you will develop standardized reports using Excel and Power BI, forecast trends, and present insights to senior leadership for

Qualifications

• Bachelor’s degree or diploma in Engineering, Business, Project Management, or related discipline.
• 6–8 years of progressively responsible experience in project management, program delivery, utility operations, or a related field within an electric utility, engineering firm, construction organization, or similar environment.
• Strong project management, leadership, facilitation, and relationship-management skills, with the ability to work effectively with senior leaders, subject-matter experts, and delivery partners.
• Demonstrated ability to achieve results in a fast-paced environment while managing competing priorities, adapting to changing operational requirements, and meeting critical deadlines.
• Excellent analytical and problem-solving capabilities, including experience interpreting complex operational and financial data, assessing risk, forecasting trends, and developing clear recommendations.
• Strong written and verbal communication skills, including the ability to explain complex technical and operational matters clearly to technical and non-technical audiences.
• Experience using enterprise systems and analytical tools such as SAP-BW, DODW, PowerOn, Excel, and Power BI to analyze data and produce performance reports and visualizations.
• Demonstrated ability to influence others, build collaborative relationships, and lead continuous-improvement or change initiatives across multiple business groups.
• Knowledge of electric utility operations, particularly Line Field Operations, trouble response, outage restoration, or storm response, is considered an asset.

Responsibilities

• Lead the execution and performance of the Trouble and Storm Programs, ensuring alignment with safety, financial, regulatory, environmental, Indigenous, and quality standards.
• Collaborate with field crews, Asset Management, Finance, Indigenous Relations, Customer and Community Relations, Environment, PCM, and other internal and external partners.
• Provide program leadership during significant trouble and storm events, supporting operational decision-making, issue resolution, and timely service restoration.
• Drive continuous improvement and innovation across people, processes, controls, and technology to strengthen trouble response, communications, work quality, financial completeness, and restoration performance.
• Monitor program delivery and financial performance, including forecasts, variances, risks, issues, response and restoration times, work quality, and financial completeness.
• Analyze complex operational challenges, assess risks, and develop practical and innovative solutions with delivery partners.
• Access, analyze, and validate information from enterprise systems and data warehouses, including SAP-BW, and perform data quality assurance and control.
• Develop standardized, repeatable reports and use tools such as Excel and Power BI to forecast trends, measure results, and identify opportunities for improvement.
• Prepare clear, concise, and visually effective reports and presentations that communicate operational and financial insights to senior leaders and business partners.
• Build strong relationships with internal and external delivery partners, resolve barriers, and tactfully elevate issues to support mutually beneficial outcomes.
• Champion the “One Hydro” approach by fostering collaboration and alignment across business units, and travel as required to support operations and engage with field, construction, and stakeholder groups.

Skills

Project management

Leadership

Facilitation

Relationship management

Analytical thinking

Communication

Education

Bachelor’s degree or diploma in Engineering, Business, Project Management, or related discipline

Tools

SAP-BW

DODW

PowerOn

Excel

Power BI

Job description

Hours of work: Full-time (37.5 hrs/week)

No. of positions: 1

About the job:

Reporting to the M3 Manager, Trouble and Operational Support, this position is responsible for leading operational and performance reporting for the Trouble and Storm Programs. The successful candidate will oversee monthly reporting, facilitate performance reviews, and advance reporting capabilities to support current and future business needs. Key areas of focus include response-time performance, work-order costs, overtime management, and operational efficiency.

Working closely with M1 and M2 Operations Managers, the role will analyze performance results, identify trends and contribute factors, and develop recommendations to improve operational effectiveness. The successful candidate will present insights and strategic recommendations to senior leadership, including the Director and M3 Manager, enabling informed decision-making and continuous improvement across the organization.

What you’ll do

• Lead the execution and performance of the Trouble and Storm Programs, ensuring alignment with safety, financial, regulatory, environmental, Indigenous, and quality standards.
• Collaborate with field crews, Asset Management, Finance, Indigenous Relations, Customer and Community Relations, Environment, PCM, and other internal and external partners.
• Provide program leadership during significant trouble and storm events, supporting operational decision-making, issue resolution, and timely service restoration.
• Drive continuous improvement and innovation across people, processes, controls, and technology to strengthen trouble response, communications, work quality, financial completeness, and restoration performance.
• Monitor program delivery and financial performance, including forecasts, variances, risks, issues, response and restoration times, work quality, and financial completeness.
• Analyze complex operational challenges, assess risks, and develop practical and innovative solutions with delivery partners.
• Access, analyze, and validate information from enterprise systems and data warehouses, including SAP-BW, and perform data quality assurance and control.
• Develop standardized, repeatable reports and use tools such as Excel and Power BI to forecast trends, measure results, and identify opportunities for improvement.
• Prepare clear, concise, and visually effective reports and presentations that communicate operational and financial insights to senior leaders and business partners.
• Build strong relationships with internal and external delivery partners, resolve barriers, and tactfully elevate issues to support mutually beneficial outcomes.
• Champion the “One Hydro” approach by fostering collaboration and alignment across business units, and travel as required to support operations and engage with field, construction, and stakeholder groups.

What you bring

• A bachelor’s degree or diploma in Engineering, Business, Project Management, or a related discipline.
• A minimum of 6–8 years of progressively responsible experience in project management, program delivery, utility operations, or a related field within an electric utility, engineering firm, construction organization, or similar environment.
• Strong project management, leadership, facilitation, and relationship-management skills, with the ability to work effectively with senior leaders, subject-matter experts, and delivery partners.
• Demonstrated ability to achieve results in a fast-paced environment while managing competing priorities, adapting to changing operational requirements, and meeting critical deadlines.
• Excellent analytical and problem-solving capabilities, including experience interpreting complex operational and financial data, assessing risk, forecasting trends, and developing clear recommendations.
• Strong written and verbal communication skills, including the ability to explain complex technical and operational matters clearly to technical and non-technical audiences.
• Experience using enterprise systems and analytical tools such as SAP-BW, DODW, PowerOn, Excel, and Power BI to analyze data and produce performance reports and visualizations.
• Demonstrated ability to influence others, build collaborative relationships, and lead continuous-improvement or change initiatives across multiple business groups.
• Knowledge of electric utility operations, particularly Line Field Operations, trouble response, outage restoration, or storm response, is considered an asset.
• A condition of employment is maintaining a valid Class 5 Driver’s Licence in good standing.

What we offer

• A comprehensive benefits package
• A minimum of 15 paid vacation days
• A lifetime pension
• Flexible work model, depending on your role type
• Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

What else you should know

Before you apply, please confirm you meet BC Hydro’s time in role requirement. M&P employees must meet the time in role requirements specified in the updated M&P TIR policy. For MoveUP and IBEW employees, the current time in role as outlined in the Collective Agreements will apply.