Treatment Coordinator

Canadian Dental Services Corporation; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading orthodontic practice as a Treatment Coordinator in Toronto. This role focuses on providing exceptional customer service, guiding patients through their treatment options, and fostering lasting relationships. Ideal candidates are outgoing with strong communication and sales skills, ready to make a positive impact in patients' lives.

Benefits

Competitive Pay

Great Hours

Amazing Team Culture

Qualifications

• Excellent communication and interpersonal skills are essential.
• Sales experience is preferred but not required.
• Ability to handle multiple tasks in a busy environment.

Responsibilities

• Act as the first point of contact for patients via phone, email, or in person.
• Present treatment and financial options with confidence.
• Coordinate insurance information and assist with re-booking appointments.

Skills

Communication

Interpersonal skills

Customer service

Sales experience

Organizational skills

Education

Dental Assistant Level II

NDAEB certification

Job description

Share This Job

Treatment Coordinator

Company: Davis Orthodontics

Location: Toronto, ON

Type: Full-time

Description

Join a Fun, Fast-Paced Team in the World of Orthodontics!

Are you someone who thrives in a people-focused environment, enjoys creating memorable experiences for others, and has a knack for sales? Davis Orthodontics is growing, and we're looking for a motivated, outgoing individual to join our dynamic team!

About Us

Davis Orthodontics is a well-established, patient-centered orthodontic practice with multiple locations across the GTA. We’re known for our commitment to excellence, warm and welcoming environment, and our passionate team that goes above and beyond for every patient. With a reputation for clinical excellence and personalized care, our team is focused on delivering healthy, confident smiles while building lasting relationships with our patients and their families.

We are looking for someone who’s not only great with people but also has strong communication and sales skills. This is an exciting opportunity for someone who wants to grow their career in the healthcare field while making a meaningful impact on patients' lives.

What You’ll Be Doing

• Act as the first point of contact for new and existing patients—whether by phone, email, or in person
• Collect key information from new patient inquiries and guide them through the next steps
• Present treatment and financial options to patients with confidence and clarity
• Review contracts and payment plans with new patients and their families
• Coordinate insurance information and respond to coverage inquiries
• Handle payments and ensure all documentation is accurate and complete
• Conduct follow-up calls and assist with re-booking appointments
• Prepare letters for doctors and collect required signatures
• Support the front desk team as needed
• Other administrative or patient care duties as required
  
  

What We’re Looking For

• Excellent communication and interpersonal skills—you love talking to people and making them feel at ease
• A natural flair for customer service and building relationships
• Sales experience is preferred—you’re confident presenting options and helping people make informed decisions
• Ability to stay organized and handle multiple tasks in a busy environment
• Positive, can-do attitude and a collaborative mindset
• Dental Assistant Level II and NDAEB certification are assets but not required
  
  

Monday to Thursday!

Great Hours | Competitive Pay | Amazing Team Culture

Davis Orthodontics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.