Treatment Coordinator

Dentistry Dunnville; Dunnville; On-site; CAD 48,000 - 64,000; Full time

Job summary

Dentistry Dunnville is seeking a dedicated Treatment Coordinator to support patients through their dental care journey in Dunnville, Ontario. You will discuss proposed treatments, explain timelines and fees, and coordinate appointments with the clinical team to uphold excellent patient experiences.

The role emphasizes insurance verification, accurate treatment estimates, and thorough records management, with a strong focus on customer service and clear communication in a busy clinical office

Qualifications

• Experience in dental/medical office, especially in a treatment coordinator or admin role.
• Knowledge of dental terminology and procedures.
• Familiarity with practice management software.
• Strong organizational and time-management abilities.
• High school diploma or equivalent; additional training in dental administration is a plus.

Responsibilities

• Guide patients through their treatment journey and explain proposed procedures.
• Coordinate appointments and follow-up visits to align with care plans.
• Verify insurance coverage and prepare treatment estimates for patients.
• Collaborate with dentists, hygienists, and front desk staff to ensure smooth administration.
• Maintain accurate patient records and uphold a high standard of customer service.

Skills

Treatment Planning

Dental Care

Insurance handling

Customer Service

Communication

Organization

Time-management

Education

High school diploma or equivalent

Training in dental administration (asset)

Tools

Practice management software

Job description

Company Description

Dentistry Dunnville is a community-focused dental practice located at 105 Lock St E in Dunnville, Ontario, Canada. The practice provides a range of general and preventive dental services to patients of diverse ages and backgrounds. Dentistry Dunnville emphasizes patient-centered care, clear communication, and a welcoming environment. Team members work collaboratively to support high-quality clinical care and positive patient experiences. The practice values professionalism, reliability, and a strong commitment to oral health education.

Role Description

The Treatment Coordinator is a full-time, on-site role based in Dunnville, ON, responsible for guiding patients through their treatment journey and ensuring a smooth administrative experience. Day-to-day tasks include discussing proposed dental treatments with patients, explaining procedures, timelines, and fees, and answering questions about care plans. The role involves coordinating appointments, managing follow-up visits, verifying insurance coverage, and preparing treatment estimates. The Treatment Coordinator will work closely with dentists, hygienists, and front desk staff to align clinical recommendations with patient needs and schedules, while maintaining accurate records and ensuring a high standard of customer service. This role requires consistent in-person interaction with patients and the team in a clinical office environment.

Qualifications

• Candidates should possess skills in Treatment Planning and Dental Care to support accurate, patient-friendly explanation of recommended procedures and care options.
• Candidates should possess skills in Insurance handling and benefits coordination to verify coverage, prepare estimates, and assist patients with financial questions.
• Candidates should possess strong Customer Service and Communication skills to build trust, address concerns, and ensure a positive patient experience throughout treatment.
• Relevant experience in a dental or medical office, particularly in a treatment coordinator, administrative, or patient care role, is highly beneficial.
• Knowledge of dental terminology and procedures, familiarity with practice management software, and strong organizational and time-management abilities are preferred.
• High school diploma or equivalent required; additional training or certification in dental administration, dental assisting, or healthcare administration is an asset.