Travel Service Agent

Altis Recruitment; Guelph; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading recruitment firm seeks a Travel Services Agent for a remote role assisting with travel operations in support of humanitarian initiatives. The successful candidate will manage logistics, maintain records, and ensure compliance while collaborating with internal and external partners. Applicants should possess strong organizational, adaptability, and communication skills with prior travel coordination experience, ideally within a service-oriented environment.

Qualifications

• Proficiency in English; French is a strong asset.
• Experience in travel coordination, preferably in a service-oriented organization.
• Must be comfortable with technology and eager to learn new systems.

Responsibilities

• Assist in managing day-to-day travel operations and logistics.
• Lead travel operations in the absence of the Travel Services Lead.
• Coordinate with internal teams to ensure effective communication.

Skills

Organizational skills

Communication skills

Adaptability

Time-management

Education

High school diploma or equivalent

Certification in travel or administration

Tools

Outlook

Excel

Word

Sharepoint

Adobe

Job description

We are hiring on behalf of our non-profit client for the role of Travel Services Agent. This position supports the Travel Services Lead in managing travel operations, particularly during large-scale responses. The role requires strong organizational skills, adaptability, and the ability to work effectively in a fast-paced environment.

In order to proceed with this opportunity, there will be 2 tests needed for completion, if shortlisted :

Excel (approx 30 min)

Outlook (approx 30 min)

Details :

• Contract Term : 2 weeks to start with potential extension.
• Location : Remote work; candidates can be based anywhere in Canada.
• Hours : 35-hour work week spread over 5 days across 7 days. Open availability required.
• Shift options (Must be able to work both) : 8 : 00 AM to 4 : 00 PM AND 4 : 00 PM to 12 : 00 AM.

Responsibilities :

• Assist in managing day-to-day travel operations and logistics.
• Lead travel operations in the absence of the Travel Services Lead.
• Maintain and update travel records and documentation.
• Coordinate with internal teams and external partners to ensure effective communication.
• Support compliance with travel policies and contribute to policy development.
• Utilize and manage travel-related technologies and systems.
• Handle email and phone reservations, including gathering data, booking accommodations, and following up on availability.
• Collaborate with hotels to ensure adequate booking arrangements, including extensions or securing new availability as needed.
• Offer ideas for improving departmental procedures.

Qualifications :

• Proficiency in English. French is a strong asset.
• High school diploma or equivalent; a certification in travel or administration is an asset.
• Experience in travel coordination, preferably in a service-oriented or humanitarian / non-profit organization.
• Strong organizational, time-management, and communication skills.
• Ability to work collaboratively and adapt to changing needs.
• Knowledge in Sharepoint and Adobe is an asset.
• Intermediate to Advanced skills in Outlook, Excel and Word.
• Must have an additional monitor & PC / Laptop with Windows 7, 8, or 10 setup
• Comfortable with technology and eager to learn new systems.

Working Conditions :

• Full-time remote position with flexibility for non-standard hours during emergencies.
• Requires a professional remote work setup with high-speed Internet access.

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