Travel Product Specialist (15-month Contract FT)

Canadian Automobile Association (CAA); Vaughan; On-site; CAD 70,000 - 100,000; Full time

Job summary

CAA Club Group is seeking a skilled professional to plan and coordinate travel expos and consumer events across our network, while gathering monthly partner offers and maintaining timely travel content updates.

You will support supplier communications, assist with content management on myCCG, and help track incentives and progress, contributing to Manitoba travel updates and cross-functional collaboration.

Qualifications

• Post Secondary Degree or Diploma, Travel and Tourism preferred or equivalent combination of education and experience.
• Minimum 3 years travel product management or supplier relations management experience.
• TICO certified or willing to complete.
• Previous Travel Retail and/or travel industry customer service experience is an asset.
• Working knowledge of GDS systems, Travel CRM and travel industry accounting practices is an asset.

Responsibilities

• Play a key role in the planning, coordination, and execution of CCG Travel Expos and consumer events.
• Gather Travel Partner limited time offers monthly and work with Travel Marketing to have them posted to CCG websites.
• Responsible for Daily News content submission and weekly Manitoba travel updates.
• Assist with the management of Travel Product content on myCCG, including document updates, uploads and page content updates.
• Development of supplier sales incentive material, incentive launches and internal communications and progress tracking.
• Documentation of collaborative travel partner activities and provide monthly summary to manager.
• Liaise with Travel Partners for report gathering, invoice payments and minor service escalations.
• Assist manager with supplier contact and business document administration.

Skills

Event planning

Partner relations

Content management

Travel industry knowledge

Education

Post Secondary Degree or Diploma, Travel and Tourism preferred

Equivalent combination of education and experience

Tools

GDS systems

Travel CRM

Travel promotions applications

Microsoft Office

Job description

About Us

At CAA Club Group, we are passionate about keeping our Members safe – whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

Join our growing team where everyone belongs!

Position Details

What you will do:

• Play a key role in the planning, coordination, and execution of CCG Travel Expos and consumer events.


• Gather Travel Partner limited time offers monthly and work with Travel Marketing to have them posted to CCG websites.


• Responsible for Daily News content submission and weekly Manitoba travel updates.


• Assist with the management of Travel Product content on myCCG, including document updates, uploads and page content updates.


• Development of supplier sales incentive material, incentive launches and internal communications and progress tracking.


• Documentation collaborative travel partner activities and provide monthly summary to manager.


• Liaise with Travel Partners for purpose of report gathering, invoice payments and minor service escalations.


• Assist manager with supplier contact and business document administration.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

• Post Secondary Degree or Diploma, Travel and Tourism preferred or equivalent combination of education and experience


• Minimum 3 years travel product management or supplier relations management experience


• TICO certified or willing to complete


• Previous Travel Retail an/or travel industry customer service experience is an asset


• Working knowledge of GDS systems, Travel CRM’s and travel industry accounting practices is an asset


• Intermediate knowledge of Microsoft Office applications


• Familiarity with CAA supplier travel resources (including online supplier booking engines and promotions applications) and understanding of the benefits of CAA products & services would is an asset

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.