Travel Counsellor - Halifax Airport (Clerk 2)

Government of Nova Scotia; Halifax; On-site; CAD 1,000 - 2,000; Full time

Job summary

An established industry player is seeking a passionate Travel Counsellor to join their team at the Halifax Airport. This seasonal role involves providing exceptional customer service and travel planning assistance to visitors from around the world. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and multitasking skills. With a commitment to promoting Nova Scotia's tourism, you will play a crucial role in enhancing visitor experiences. Join a supportive team dedicated to making a positive impact on the province's tourism industry, with opportunities for career development and growth.

Benefits

Defined Benefit Pension Plan

Health Insurance

Dental Insurance

Vacation

Employee Assistance Programs

Qualifications

• Grade 11 education plus three years of tourism/customer service experience.
• Preference for candidates with tourism-related education or experience.

Responsibilities

• Deliver visitor information services in-person, over the phone, and by email.
• Assist travellers with general airport inquiries and travel planning.

Skills

Customer Service

Communication Skills

Research Skills

Multitasking

Teamwork

Education

Grade 11

Tourism/Hospitality Program

Tools

Google Translate

Computer Applications

Job description

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Travel Counsellor - Halifax Airport (Clerk 2)

Competition # : 45845

Department:Communities, Culture, Tourism & Heritage

Location:HALIFAX

Type of Employment:Seasonal

Union Status: NSGEU - NSPG

Closing Date:14-May-25 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. Tourism Nova Scotia works with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing. We lead tourism marketing and development initiatives to benefit all regions of our province.

Tourism Nova Scotia operates five provincial visitor information centres (VICs) in Nova Scotia. The VICs are in: Amherst, Halifax Airport, Peggy’s Cove, Port Hastings, and Yarmouth. VICs are one of the first points of contact for many visitors to Nova Scotia. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.

Are you passionate about promoting Nova Scotia to travellers from all over the world? Our travel counsellors at the Halifax Airport VIC greet, welcome, and provide customized trip planning assistance and customer service to visitors arriving in Nova Scotia. This is often a very busy and fast-paced environment that requires team members to respond quickly and efficiently to the travelling public with inquiries for flight information, car rentals, etc. The travel counsellors also assist with general airport information inquiries.

This position reports to the Halifax Airport Visitor Information Centre Supervisor.

Primary Accountabilities

Accountabilities include:

• Delivering visitor information services in-person, over the phone, and by email
• Providing customer service by helping visitors plan their travel in Nova Scotia using promotion, sales and people skills
• Assist travellers with general airport inquiries
• Using research skills to seek out information about tourism experiences, products, and services to share with visitors
• Collecting and recording visitor statistics and feedback
• Contribute to ensuring the safety of visitors and colleagues by staying informed of fire and safety procedures and knowing how to respond appropriately in emergency situations
• Receive, lift, and store large shipments of tourism literature (up to 30 pounds) in a storage area located in basement level of airport

Qualifications and Experience

To be considered for this position you possess Grade 11 plus three years tourism/customer service experience. An equivalent combination of training and experience may be considered. Preference will be given to candidates who have graduated from a Tourism/Hospitality program and/or have tourism-related experience.

We are seeking an individual that is personable, resourceful, proactive, and enthusiastic about promoting Nova Scotia. We want visitors to Nova Scotia to be inspired to experience more of the province while encouraging repeat visits and positive word-of-mouth marketing.

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interviews and reference checks.

Other Required Skills Include:

• Strong listening, verbal, and written communication skills in a frontline or virtual customer service environment including email, voice, and in-person.
• Excellent computer skills, internet savvy and ability to multitask and toggle between multiple computer applications. This includes ability to use Google translate or access the onsite language line quickly and efficiently.
• Ability to deliver exceptional customer service and to work cooperatively in a team environment. The work is often fast-paced and requires quick thinking to analyze problems and organize work.
• Ability to lift and carry up to 30 pounds of tourism literature (boxes).

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

The following would be considered an asset:

• Bilingual in both English and French
• Ability to provide customer service in French
• Other language competencies
• Visitor Services Counsellor experience
• Experience in a contact centre environment
• Knowledge and experience in the promotion of Nova Scotia’s travel experiences
• Certification in First Aid, WHMIS, and certifications in Tourism/Visitor Services

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees .

Additional Information

This is a Seasonal employment opportunity with a season that runs four (4) to six (6) months. The full-time position requires an individual who can work scheduled shifts over a seven-day period including weekends and holidays from May to October.

This position is located at the Halifax Stanfield International Airport, 1640-747 Bell Blvd, Goffs, NS.

Occasional travel may be required for work and training purposes and travel expenses will be reimbursed by the employer.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths

Pay Grade: CL 13

Salary Range: $1,501.11- $1,633.95Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concernsmay be directed [e-mail].