Receptionist (Clerk 2)

Government of Nova Scotia; Halifax; On-site; CAD 1,000 - 2,000; Full time

Job summary

An exciting opportunity awaits as an Administrative Operations Clerk at a forward-thinking agency dedicated to providing apprenticeship training and certification in skilled trades. This role is vital for ensuring smooth operations, addressing inquiries from various stakeholders, and maintaining documentation accuracy. The agency values detail-oriented individuals who thrive in fast-paced environments and possess strong organizational and communication skills. Join a team that prioritizes inclusivity and offers numerous career development opportunities, making a significant impact on the lives of Nova Scotians.

Benefits

Defined Benefit Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Employee Assistance Programs

Vacation

Career Development Opportunities

Flexible Working Schedules

Qualifications

• 4 years of related experience or equivalent training.
• Strong communication and problem-solving abilities.

Responsibilities

• Screen and route telephone calls and respond to inquiries.
• Maintain the Agency's general public email account.
• Perform data entry and ensure data integrity.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Technical Skills

Education

Grade 11

Tools

Computer Skills

Database Management Systems

Job description

Competition # : 45968

Department: Labour, Skills and Immigration

Location: HALIFAX

Type of Employment: Temporary

Union Status: NSGEU - NSPG

Closing Date: 16-May-25 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At the Nova Scotia Apprenticeship Agency, we work to provide Apprenticeship training leading to certification in the Skilled Trades for all Nova Scotians. We have offices throughout Nova Scotia in Halifax, Bridgewater, Kentville, Yarmouth, Truro, Port Hawkesbury, New Glasgow and Sydney.

About Our Opportunity

If you are detail oriented, and enjoy working in a fast-paced environment, we have an exciting opportunity for you to explore as an Administrative Operations Clerk - Receptionist.

As the Administrative Operations Clerk, you will be responsible for providing administrative and clerical assistance in support of the business functions of the Nova Scotia Apprenticeship Agency in its role to steward and operate a relevant, accessible and responsive industry-led trades training and certification system for the province.

You will be central to the successful operation of the agency because of the significant scope in skills and responsibilities required for the position. Stakeholders of the system that are served by the Agency include, but are not limited to: apprentices, employers, sector councils, businesses, labour organizations, associations, certified trades persons, other government departments, jurisdictional authorities across Canada, training providers and the general public.

With a comprehensive knowledge of the agency’s functions and activities you will be responsible to ensure inquiries and apprenticeship and trade certification documentation are processed in a timely and professional manner. You will also ensure that policies and procedures for the administration of key agency functions are adhered to and applied.

As the Administrative Operations Clerk you will report to the Business Manager.

Primary Accountabilities

The position requires the clerk to:

• Screen and route telephone calls and respond to inquiries from the public and stakeholders by referring calls to the appropriate personnel
• Ensure that front counter duties are maintained during regular business hours
• Perform a variety of duties in support of the administrative activities, operations and staff
• Monitor and maintain the Agency’s general public email account
• Perform mailing, scanning and photocopying of various correspondence or materials
• Maintain incoming and outgoing mail and arrange courier services
• Inventory and order office supplies
• Data entry and ensure data integrity and accuracy of the Agency’s computerized database management system
• Process fees; and
• Perform other duties as assigned.
  
  

Qualifications And Experience

This may be the right opportunity for you if you have Grade 11 plus 4 years of related experience; an equivalent combination of training and experience may be acceptable.

You have previous experience in office, financial and information management. You possess strong interpersonal and organizational skills with an ability to plan and prioritize work. You have exceptional communication skills (written and verbal) with an ability to address and manage client dissatisfaction.

You possess strong computer, technical, office and business administrative skills with proficient problem-solving abilities. You think critically and provide innovative solutions to office or work-related problems. You exercise sound judgement and maintain strict confidentiality.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

This is a TEMPORARY employment opportunity with anticipated end date of December 31, 2025. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

We are committed to providing an inclusive and accessible recruitment process. If you require an accommodation throughout the recruitment process, please let us know.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules
  
  

Pay Grade: CL 13

Salary Range: $1,501.11 - $1,633.95 Bi-Weekly

Employment Equity Statement

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This Is a Bargaining Unit Position Initially Restricted To Current Civil Service Employees Represented By The Nova Scotia Government Employees Union (NSGEU). If Applying From Outside a Government Office, Employees Must Apply Correctly Via This Link



Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [e-mail].