Transportation/ Dispatch Coordinator

Daniels Health; Abbotsford; On-site; CAD 65,000 - 70,000; Full time

Job summary

Daniels Health & Sharpsmart in Abbotsford, BC is seeking a hands-on Transportation Support Supervisor to provide route and management support to Daniels drivers, ensuring service is cost‑effective, efficient and aligned with service agreements.

You will coordinate between customers, drivers and sales, cover routes as needed, plan shipments to disposal sites, and monitor driver activity using Geotab and Lytx. Full-time role with CAD 64,599–69,979 yearly.

Qualifications

• Must have Class 5 license with airbrakes endorsement.
• 2+ years of transportation support, dispatch and supervisory experience.
• Strong attention to detail.
• Excellent verbal and written customer service communication.
• Ability to manage routing and scheduling.

Responsibilities

• Coordinate between customer, driver, and sales to ensure optimal service.
• Cover routes as needed, including overnights and local.
• Communicate between plant operations, sales, and field operations.
• Plan and schedule shipments to final disposal sites.
• Track driver activity using Geotab and Lytx, monitor exceptions.
• Create manifests accurately and efficiently.
• Coordinate vehicle preventative maintenance and inspections.
• Maintain KPIs and use spreadsheets to monitor performance.
• Analyze route efficiency to save costs and increase density.
• Support development of safe work practices and OH&S adherence.
• Ensure driver compliance with OH&S and environmental laws.
• Manage routing to maximize space on trucks (Daily Routing).
• Work on Salesforce cases and routing updates.
• Manage route start times, arrivals, unloading, and PM times.
• Shift hours 8:00-16:30 or 9:00-17:30; hours vary by business needs.

Skills

Transportation Support

Dispatch

Supervisory

Customer service

Attention to detail

Tools

Geotab

Lytx

Salesforce

Job description

Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

We are looking to hire a hands-on and motivational individual for our Daniels’ medical waste treatment facility in Abbotsford, BC who will provide personnel, route, and management support to Daniels drivers to ensure service is executed cost-effectively, efficiently, productively, and to the Daniels standard per our service agreements.

Responsibilities

• Liaise between customer, driver, and sales to ensure each service is performed optimally
• Be coverage for routes as needed. Overnights and local
• Maintain interdepartmental communication between our plant operations, sales, and field operations teams
• Work with plant operations to plan and schedule shipments to final disposal sites.
• Using Geotab, Lytx, HOS logs and other documents, track and monitor driver activity. Which will include: excessive stop times, excessive idling, excessive speeding, etc.
• Work to ensure accurate and efficient creation of manifests
• Co-ordinate scheduled vehicle preventative maintenance. Annual inspections of entire fleet and minimize down time of fleet.
• Maintain Key Performance Indicators measures. (EG: Spreadsheets) (Note these items to be defined)
• Analyze route efficiencies to ensure optimum cost savings. Ex: increase route density reduce km’s driven per route
• Be pro-active in assisting with the development of safe work practices
• Responsible for ensuring driver compliance with Occupational Health and Safety legislation and principles and rectify any non-conformance or matters of concern regarding Health and Safety and Environmental matters
• Ensure minimal errors are made and high quality of customer service delivered
• Manage routing through our internal system to maximize space on trucks (Daily Routing)
• Work on SalesForce cases and routing updates
• Manage route start times, arrival at first customer, warehouse unload and PM times
• 8AM - 4:30PM or 9AM - 5:30PM (Shift hours vary based on business needs)

Skills and Experience

• 2+ years of Transportation Support, dispatch and Supervisory experience required
• *** Must have Class 5 license with airbrakes endorsement, as this position will be provide route coverage from time to time
• Smith Driving Training an asset
• Strong attention to detail
• You have strong verbal and written customer service communication skills.
• Interpersonal skills and relationship building
• Deadline-oriented
• Problem solving

$64,599 - $69,979 a year

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include an annual performance bonus, benefits, and/or other applicable incentive compensation plans.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.