Transitional Housing Outreach Worker

Thunder Bay Indigenous Friendship Centre; Northwestern Ontario; On-site; CAD 46,000 - 62,000; Full time

Job summary

Thunder Bay Indigenous Friendship Centre is seeking a Transitional Housing Outreach Worker to support urban Indigenous individuals facing homelessness or insecure housing. You will provide participant-based and one-to-one services, helping clients identify and navigate housing resources while coordinating with an interdisciplinary team in a trauma-informed, strengths-based approach.

The role requires crisis intervention skills, Indigenous community knowledge, and the ability to work flexible

Qualifications

• Post-secondary education in Social Services or Child & Youth Services, or equivalent education and/or two years' work with young adults.
• Minimum 2 years of experience, preferably in residential, housing, outreach or shelter.
• Knowledge of Indigenous culture and history; knowledge of an Indigenous language is asset.
• Knowledge of homelessness, insecure housing, and barriers to shelter.
• Proven ability to deal with crisis situations and to identify, assess, and intervene with youth in crisis.
• Knowledge of Indigenous service engagement and community outreach tools.
• Knowledge and understanding of flexible, diverse, traditional and non-traditional support, advocacy and intervention processes.
• Ability to engage people to build trust and rapport; effective verbal/listening communication skills.
• Proficiency in Microsoft Office including database applications.
• Excellent case/file management; stress and time management; ability to meet deadlines.
• Group facilitation, team building and decision-making; ability to take initiative.
• Ability to work flexible hours, including shift work, evenings and weekends, and on-call for emergency response.
• First Aid / CPR Certificate and Safe Food Handling certification is an asset.
• A clear Vulnerable Sector Clearance Check is a condition of employment.
• Must have a valid driver’s license and reliable transportation; will require a valid Drivers Abstract upon hiring.

Responsibilities

• Support urban Indigenous individuals experiencing homelessness by providing participant-based and one-to-one services.
• Assist individuals in identifying, accessing and navigating adult service systems for housing needs.
• Collaborate with an interdisciplinary team to coordinate services and support in consultation with individuals and partnering programs.
• Apply a strengths-based, trauma-informed approach throughout service delivery.

Skills

Crisis intervention

Outreach

Indigenous engagement

Case/file management

MS Office

Education

Post-secondary education in Social Services or Child & Youth Services

Tools

Microsoft Office including database applications

Job description

AREA OF RESPONSIBILITY:

The Transitional Housing Outreach Worker’s primary responsibility is to support urban Indigenous individuals experiencing homelessness or at risk of insecure housing, by providing responsive participant-based and one-to-one services. The Worker will support individuals in identifying, accessing and navigating adult service systems relevant to their housing needs. This position will use a strengths-based, trauma-informed approach and will collaborate with members of an interdisciplinary team to coordinate services and support in consultation with individuals and partnering programs.

QUALIFICATIONS:

• Post-secondary education in Social Services or Child & Youth Services, or combination of the equivalent education and/or a minimum of two years of work experience with young adults.
• Minimum 2 years of experience, preferably in residential, housing, outreach or shelter setting.
• Knowledge of Indigenous culture and history, with particular emphasis on family violence, child welfare, impacts of trauma, Indigenous youth engagement and community outreach; knowledge of an Indigenous language(s) will be considered an asset.
• Knowledge of issues related to homelessness, insecure housing, and barriers to accessing shelter.
• Proven ability to deal effectively with crisis situations and to identify, assess, and intervene with youth in crisis.
• Knowledge of Indigenous service engagement and community outreach tools.
• Knowledge and understanding of flexible, diverse, traditional and non-traditional support, advocacy and intervention processes.
• Ability to engage people to build trust and rapport; effective verbal/listening communication skills.
• Proficiency in Microsoft Office including database applications.
• Excellent case / file management skills, stress and time management skills; ability to meet deadlines.
• Group facilitation, team building and decision-making skills; ability to take initiative.
• Ability to work flexible hours, including shift work, evenings and weekends, and on-call for emergency response.
• Valid First Aid / CPR Certificate and Safe Food Handling certification is an asset.
• A clear Vulnerable Sector Clearance Check is a condition of employment.
• Must have a valid driver’s license and reliable transportation; will require a valid Drivers Abstract upon hiring.

Submission Date: Monday October 19, 2026

For a complete job description, please visit our website https://tbifc.ca/get-involved/job-postings/

Email: [e-mail] or Fax: [phone]

The Thunder Bay Indigenous Friendship Centre is an equal opportunity employer.

Reasonable accommodations are available upon request for all parts of the recruitment process.

Miigwetch to all who apply, however only those applicants selected for an interview will be contacted.