Transition Associate

Wellington-Altus; Toronto, Saskatoon; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Discretionary bonuses

Job summary

Wellington-Altus is seeking a Transition Associate to support onboarding new Advisor Teams at our Toronto or Saskatoon office. You will manage documentation, finalize workflows, and coordinate with internal teams to ensure accurate account setup and timely transitions.

The ideal candidate has 1+ years in customer service, a post-secondary business/finance education, and strong MS Office skills. Experience with wealth management processes and DocuSign is a plus, and punctuality, confidentiality,

Qualifications

• Post-secondary education in business administration, accounting, finance, or a similar field.
• 1+ years’ experience in a customer/client-service facing role.
• Experience in wealth management or regulated industry is an asset.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with DocuSign and custodian systems is a plus.

Responsibilities

• Support onboarding of Advisor Teams and complete documentation.
• Review and finalize PIFs and transfer forms, enabling smooth transitions.
• Coordinate with departments to fix corrections and complete templates.
• Track packages, document daily metrics, and maintain workflow data.
• Assist with transfers, uploading to DocuSign, and ensuring accuracy.
• Provide support to incoming teams and act as a resource on firm procedures.

Skills

Customer service

Attention to detail

Organizational skills

Adaptability

Communication

Time management

Education

Post-secondary education in business/finance

Tools

MS Office Suite

DocuSign

Custodian applications

WA systems

Job description

Location: This posting is for an existing vacancy in Wellington-Altus’s Toronto or Saskatoon office.

Our organization: Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is one of Canada’s Top Growing Companies* and the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated** investment dealer in Canada. With more than $50 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers, and their high-net-worth clients.

• Report on Business 2025 rankings.
• Investment Executive 2026 Brokerage Report Card.

The opportunity:

Reporting to the Manager, Transition, the Transition Associate will be responsible for supporting Transitions for the purpose of onboarding new Advisor Teams. Transition Associates play a key role in the growth of our business, utilizing their exceptional client service skills, combined with their keen eye for detail and process improvement to successfully manage and complete the tasks and projects associated with Advisor Onboarding.

Key responsibilities include:

• Prepare account documentation & complete quality control processes
  • Reviewing Personal Information Form (PIF).
  • Analyzing information contained in PIF to establish account types, platforms, additional forms and selecting templates for various scenarios per household.
  • Identify missing information, documentation, and forms.
  • Completing templates and preparing packages.
• Manage documentation finalization, workflow initiation, and follow-up
  • Uploading or printing (depending on mode of delivery) packages for delivery to client.
  • Package tracking throughout workflow process at various levels.
  • Uploading to DocuSign.
• Complete documentation corrections
  • Communicating with various departments to identify and rectify required corrections.
  • Updating documentation as required.
  • Reinitiating and continue workflow to completion.
• Complete ongoing reporting
  • Completing package tracking via Transition Tracker.
  • Completing Daily Summary reporting on metrics.
  • Updating and maintaining Smartsheet data and documents.
  • Completing ad hoc reporting, as required.
• Complete transfers processing
  • Reviewing transfer forms for accuracy and completeness.
  • Initiating transfers via partner website/tools.
  • Tracking, reconciling and following up on all transfers.
  • Monitoring transfers for rejections and reprocess if necessary.
• Provide support to incoming & recently-transitioned IA teams
  • Acting as a general resource person concerning the firm’s products, procedures, and policies.
  • Liaising with marketing provider and IT provider to support the onboarding of teams.

The ideal candidate will possess:

• Completion of post-secondary education in business administration, accounting, finance, or a similar field of study preferred.
• 1+ years’ experience in a customer/client-service facing role, or minimum of 1 year as a Junior Transition Associate.
• Equivalent combination of education and experience may be considered.
• Experience in wealth management/financial services or other regulated industry is a strong asset.
• Proficiency with the MS Office suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Strong knowledge and desire to learn new technology applications quickly, such as DocuSign, custodian applications, WA systems.
• Valid CSC/CPH or Canadian Investment Regulatory Exam (CIRE) is considered an asset.
• Exceptional organizational skills.
• Ability to communicate effectively, both written and verbal, with all levels within the organization, across various mediums (in-person, over the phone, virtually).
• Ability to adapt quickly to changing needs and work requirements.
• Demonstrated ability to learn job-specific/proprietary technology and systems in an accelerated amount of time (within 3 months of hire).
• Proven, reliable work ethic with the ability to manage multiple, competing priorities.
• Established ability to independently identify problems and make suggestions for improvement.
• Experience working within defined processes with the ability to independently manage tasks and outcomes.
• Excellent attitude and committed to providing extraordinary service.
• An excellent attention to detail.
• An ability to maintain the highest levels of confidentiality.
• Willingness and ability to work overtime as business needs dictate, including evenings and weekends.

Conditions of employment:

• Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
• Must be able to travel within Canada 0-15% of the time.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Compensation & Benefits:

Range $50,000 - $60,000 annually.

This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked.

Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location.

More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.