Transition Associate

Wellington-Altus Private Wealth Inc.; Saskatoon; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Perks vary by location

Job summary

Wellington-Altus Private Wealth Inc. is seeking a Transition Associate to support onboarding of Advisor Teams across our Toronto or Saskatoon offices. You will handle documentation, quality control, and workflow tracking to ensure accurate, timely onboarding.

Key responsibilities include reviewing PIFs, preparing packages, coordinating with internal teams, and producing routine reports. The ideal candidate has 1+ years in client service, strong organizational skills, and proficiency with MS

Qualifications

• Experience in client-service facing roles or Transition roles preferred.
• Education in business, accounting, finance or related field.
• Familiarity with DocuSign and custodian systems is a plus.

Responsibilities

• Prepare account documentation & quality control processes.
• Manage documentation finalization and workflow initiation.
• Communicate with departments to rectify corrections.
• Update documentation and continue workflow to completion.
• Complete transfers processing and tracking.
• Provide support to incoming IA teams.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Education

Post-secondary education in business/admin/finance

Bachelor's degree preferred

Tools

DocuSign

WA systems

Custodian applications

MS Office

Job description

Location: This posting is for an existing vacancy in Wellington-Altus's Toronto or Saskatoon office.

Our organization

Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is one of Canada's Top Growing Companies* and the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc - the top-rated** investment dealer in Canada. With more than $50 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers, and their high-net-worth clients.

* Report on Business 2025 rankings.

**Investment Executive 2026 Brokerage Report Card.

The opportunity

Reporting to the Manager, Transition, the Transition Associate will be responsible for supporting Transitions for the purpose of onboarding new Advisor Teams. Transition Associates play a key role in the growth of our business, utilizing their exceptional client service skills, combined with their keen eye for detail and process improvement to successfully manage and complete the tasks and projects associated with Advisor Onboarding.

Key responsibilities

• Prepare account documentation & complete quality control processes
  • Reviewing Personal Information Form (PIF).
  • Analyzing information contained in PIF to establish account types, platforms, additional forms and selecting templates for various scenarios per household.
  • Identify missing information, documentation, and forms.
  • Completing templates and preparing packages.
• Manage documentation finalization, workflow initiation, and follow-up
  • Uploading or printing (depending on mode of delivery) packages for delivery to client.
  • Package tracking throughout workflow process at various levels.
  • Uploading to DocuSign.
• Communicating with various departments to identify and rectify required corrections.
• Updating documentation as required.
• Reinitiating and continue workflow to completion.
• Complete ongoing reporting
  • Completing package tracking via Transition Tracker.
  • Completing Daily Summary reporting on metrics.
  • Updating and maintaining Smartsheet data and documents.
  • Completing ad hoc reporting, as required.
• Complete transfers processing
  • Reviewing transfer forms for accuracy and completeness.
  • Initiating transfers via partner website/tools.
  • Tracking, reconciling and following up on all transfers.
  • Monitoring transfers for rejections and reprocess if necessary.
• Provide support to incoming & recently-transitioned IA teams
  • Acting as a general resource person concerning the firm’s products, procedures, and policies.
  • Liaising with marketing provider and IT provider to support the onboarding of teams.

The ideal candidate will possess

• Completion of post-secondary education in business administration, accounting, finance, or a similar field of study preferred.
• 1+ years' experience in a customer/client-service facing role, or minimum of 1 year as a Junior Transition Associate.
• Equivalent combination of education and experience may be considered.
• Experience in wealth management/financial services or other regulated industry is a strong asset.
• Proficiency with the MS Office suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Strong knowledge and desire to learn new technology applications quickly, such as DocuSign, custodian applications, WA systems.
• Valid CSC/CPH or Canadian Investment Regulatory Exam (CIRE) is considered an asset.
• Exceptional organizational skills.
• Ability to communicate effectively, both written and verbal, with all levels within the organization, across various mediums (in-person, over the phone, virtually).
• Ability to adapt quickly to changing needs and work requirements.
• Demonstrated ability to learn job-specific/proprietary technology and systems in an accelerated amount of time (within 3 months of hire).
• Proven, reliable work ethic with the ability to manage multiple, competing priorities.
• Established ability to independently identify problems and make suggestions for improvement.
• Experience working within defined processes with the ability to independently manage tasks and outcomes.
• Excellent attitude and committed to providing extraordinary service.
• An excellent attention to detail.
• An ability to maintain the highest levels of confidentiality.
• Willingness and ability to work overtime as business needs dictate, including evenings and weekends.

Conditions of employment

• Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
• Must be able to travel within Canada 0-15% of the time.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

Range $50,000 - $60,000 annually.

This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked.

Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location.