Transit Operator

City of Guelph; Guelph; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal organization in Guelph is seeking a Transit Operator. The successful candidate will provide excellent customer service to transit riders while safely operating City buses. Responsibilities include collecting fares, keeping vehicles clean, and complying with regulations. Candidates must possess a Grade 12 diploma, a valid Class BZ driver's license, and experience in a customer service environment. This position requires shift work and offers competitive pay rates based on experience.

Benefits

Paid vacation days

Defined benefit pension plan

Extended health and dental benefits

Employee recognition programs

Qualifications

• Experience in operation and/or maintenance of buses.
• Experience in a fast-paced, high-volume customer service environment.
• Valid Class BZ driver’s license with a good driving record.

Responsibilities

• Provide excellent customer service and public relations to transit riders.
• Operate City buses according to Guelph Transit routes and schedules.
• Document all incidents and collect fares/transfers.

Skills

Customer service

Public relations

Communication skills

Education

Grade 12 diploma

Job description

Why Guelph

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position Overview

Resumes are being accepted for the position of Transit Operator. The successful candidate will focus on quality customer service for transit riders and the general public. Guided by the goals and objectives of the City of Guelph Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.

Key duties and responsibilities

• Provide excellent customer service and public relations to transit riders and the general public.
• Provide information to the public regarding transit routes.
• Collect fares/transfers, issue transfers and document all incidents.
• Operate City buses according to Guelph Transit routes and schedules.
• Responsible for the safe operation of the vehicle and safety of all passengers
• Operate electronic fare equipment and Automatic Vehicle Location equipment.
• Keep the transit vehicles/facility in a clean, neat and safe condition.
• Fuel transit vehicles and check fluid levels.
• Comply with all City regulations, policies and procedures.
• Perform other related duties as assigned.

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through the completion of a Grade 12 diploma and experience in the operation and/or maintenance of buses. Candidates with equivalent combination of education and experience may be considered.
• Experience in a fast paced, high volume customer service environment.
• A valid Class BZ driver’s license with a good driving record. Successful candidates will be required to provide a current driver’s abstract and CVOR prior to their start date to confirm their license is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
• Excellent customer service skills with the ability to deal with the public in an effective and efficient manner.
• Must be able to perform physical work (e.g. sitting for extended periods of time, standing, reaching and pulling).
• Excellent oral and written communication skills.
• Ability to work on their own and in a team environment.
• Knowledge of the City of Guelph is an asset.

Hours of work

This position will work a minimum of 40 hours, Sunday through Saturday. Shift work will be a requirement of this position.

Pay/Salary

ATU Local 1189Operator (240 hrs) - $22.72Operator (800 hrs) - $24.89Operator (1040 hrs) - $27.00Operator Full Rate - $35.34

How to apply

Qualified applicants are invited to apply using our online application system by January 5, 2026. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.